Customer Service Representative
1 month ago
Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at TEKsystems. As a key member of our Personal Loans Service team, you will be responsible for providing exceptional customer service to our clients, resolving queries and issues in a timely and professional manner.
Key Responsibilities:
- Manage and deal with customer service calls, providing resolutions and support to customers.
- Work collaboratively with the team to achieve sales and service targets.
- Develop and maintain a thorough understanding of our products and services to provide accurate information to customers.
- Utilize computer systems and software to manage customer interactions and data.
- Participate in training and development programs to enhance skills and knowledge.
Requirements:
- Previous experience in a customer-facing role, preferably in a call centre environment.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
- Proficiency in computer systems and software, with the ability to learn new systems quickly.
What We Offer:
- A competitive hourly rate.
- Ongoing training and development opportunities.
- A dynamic and supportive team environment.
- The opportunity to work with a leading company in the financial services industry.
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