Customer Service Representative

1 month ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom TEKsystems Full time

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at TEKsystems. As a key member of our Personal Loans Service team, you will be responsible for providing exceptional customer service to our clients, resolving queries and issues in a timely and professional manner.

Key Responsibilities:

  • Manage and deal with customer service calls, providing resolutions and support to customers.
  • Work collaboratively with the team to achieve sales and service targets.
  • Develop and maintain a thorough understanding of our products and services to provide accurate information to customers.
  • Utilize computer systems and software to manage customer interactions and data.
  • Participate in training and development programs to enhance skills and knowledge.

Requirements:

  • Previous experience in a customer-facing role, preferably in a call centre environment.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • Proficiency in computer systems and software, with the ability to learn new systems quickly.

What We Offer:

  • A competitive hourly rate.
  • Ongoing training and development opportunities.
  • A dynamic and supportive team environment.
  • The opportunity to work with a leading company in the financial services industry.


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