Customer Service Representative
4 weeks ago
About the Role
Curo is seeking a Customer Service Advisor to join our team in Bath. As a Customer Service Advisor, you will be part of a caring and supportive team environment, focused on listening to and helping our customers solve their problems.
Key Responsibilities
- Taking inbound calls, WhatsApp, text, and social media messages to assist customers with their queries.
- Helping to resolve complex queries and providing solutions to customers.
- Actively listening to customers, diagnosing their queries, and signposting them to relevant departments within Curo.
- Organizing relevant follow-up calls and updating IT systems and general data entry.
About the Team
In the Customer Contact Team, we work in a lively and fast-paced environment. After thorough training, your success will be measured by the quality and quantity of your work and how you engage with our customers.
What You'll Get in Return
We offer a range of benefits, including 34 days annual leave, an additional day's leave on your birthday, contributory pension scheme, and flexible benefits.
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