Senior Training Specialist

4 days ago

Stockport, Stockport, United Kingdom Manchester Digital Full time
About the Role

We are seeking a highly skilled and experienced Senior Training Specialist to join our team at Manchester Digital. As a key member of our Learning Solutions and Training team, you will play a critical role in designing, developing, and delivering high-quality training programs that meet the needs of our clients and employees.

The ideal candidate will have a strong background in training development, with experience in creating engaging and effective online learning solutions. You will be responsible for developing and maintaining our online training academy, ensuring that our training content is current, relevant, and meets stakeholder requirements.

You will also be responsible for delivering high-quality classroom training courses, both internally and externally, and for managing training requests to identify and agree on training delivery programs. Additionally, you will be expected to collaborate with colleagues to ensure that optimal training products and services are delivered.

Key Responsibilities
  • Course Content Development and Maintenance: Continuously evaluate the effectiveness of training and modify materials accordingly.
  • Online Training Academy: Deliver high-quality and cost-effective online training solutions for internal and external clients. Stay up-to-date with the latest innovations in online training technologies and methodologies and apply them to our materials.
  • Training Delivery: Deliver high-quality classroom training courses to internal and external clients, blended with our online learning solution.
  • Training Request Management: Undertake appropriate training needs analysis for all internal and external training requests to identify and agree on training delivery programs.
  • Capacity Management: Diligently report current and future capacity commitments to optimize utilization, commercial potential, and productivity of self and team.
  • Commercial Awareness and Commitment: Maintain awareness of the Learning Solutions and Training team's financial targets and collaborate in achieving them.
  • Continuous Improvement: Devise and implement methods and techniques to continuously improve our blended learning solutions capability, including content and technologies employed.
  • Excellence: Maintain standards of excellence in Training's products and services.
  • Identity: Identify with Professional Services, Commercial, and Manchester Digital.
  • Organization: Employ effective organization of work to achieve optimal utilization, commercial generation, and training delivery.
  • Quality: Deliver learning solutions on time and to plan, meeting client expectations as measured by TNAs, plans, and feedback.
  • Stature: Be an ambassador for Professional Services, Commercial, and Manchester Digital, setting high standards of excellence and achievement.
  • CIM Team Support: Manage CIM service logs. Support client enhancement requirements.
  • CIM Consultancy: Assist on process reviews with clients to ensure best practice is used, requiring CDL application knowledge, promoting new facilities, software, and services. Assist on specific projects requiring CDL application knowledge. Assist with the application configuration for the software solution in accordance with the scope/objectives agreed. Accompany CIM/SCIM on client site, including business process development, workshops, deployment/go-live support, and documentation (output from workshops and meetings). Liaise with Technical Consultants and Project Managers to ensure the total solution and component application is of the agreed quality.
Skills, Knowledge, and Expertise

Values: Exhibit and perform to Level 3 of Manchester Digital's Values Framework.

  • Aspire: Aspire to produce the best possible training products and services that can be achieved.
  • Inspire: Inspire self, team, and training delegates to optimize potential and performance.
  • Collaboration: Collaborate effectively with colleagues to ensure that optimal training products, services, implementations, and enhancements are delivered.
Qualifications, Skills, and Experiences
  • GCSE's: A-C Grades, minimum in Maths and English.
  • Full and clean driving license.
  • Formal industry-recognised Training qualification.
  • PRINCE2 Foundation.
  • Familiarity with SCORM-compliant online learning software and associated video and audio software.
  • Able to create on-demand software simulation packages.
  • Able to use a range of Microsoft packages, especially in the support of online learning development.
  • Experience of developing, from inception to final completion, standalone online learning programs, including a variety of audio/visual interactions.
  • Experience of designing, delivering, and maintaining training courses.
Working Conditions
  • Hybrid Working (2+ Days a Week in the office)
  • Flexible hours
  • 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days.
Additional Benefits
  • Top employer for 8th year running
  • Excellent training and development platform
  • Opportunities for career progression
  • Health and Wellbeing programme
  • Virtual activities, lunch and learns, coffee mornings, and meetups.
  • Life and health assurance
  • Electric Vehicle Scheme
  • Diversity and Inclusion network
  • Community projects and volunteer days
  • Refer a friend bonus
  • On-site free parking
  • Quiet Spaces are also available
  • Shuttle bus to and from the station
  • Subsidised restaurant
  • Games room and chill out zone
  • Annual Hackathon & Deep Racer Events
  • Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go-karting, football games, Winter party, and much more
  • Car wash, barber, yoga classes, boot camp, and massage services all on site
  • Cycle to work scheme
  • Shower and dry rooms
Diversity and Inclusion

We're on a journey to keep innovating, that means welcoming new ideas and ways of thinking. Manchester Digital recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants.

About Manchester Digital

Manchester Digital is the UK's biggest insurance retailers' go-to partner for trend-setting solutions to drive success and growth. We're a leading software development house, employing over 600 people at our campus in Stockport, with a consistent history in the high-volume retail insurance sector. We've spearheaded developments in the aggregator, web, and telematics space, including connected home, enrichment, and self-service solutions. Our robust and innovative technologies have enabled our customers to thrive in the highly competitive UK insurance marketplace.

We've built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We're committed to excellence, quality, and innovation, and we're looking for like-minded individuals to join our team.

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