Executive Operations Director

3 weeks ago


Reading, Reading, United Kingdom Houston & Hawkes Full time
General Manager Job Description

About the Role:

We are seeking a highly skilled General Manager to lead our contract catering operation in the Reading area.

About You:

As a dynamic and personable manager with exceptional financial expertise, you will be responsible for planning, leading, and executing the smooth delivery of all operations within the venue.

Key Responsibilities:

  • Manage the daily operations of the restaurant, kitchen, and hospitality onsite
  • Hold daily briefings with the team to engage them on key messages and encourage discussion
  • Maintain the highest levels of customer service at all times
  • Ensure a 5-star service is always delivered
  • Motivate and lead by example, ensuring the team has fun at work and is proud of their efforts
  • Seek opportunities to exceed customer and client expectations and increase turnover
  • Assist with all aspects of food preparation and presentation to the company's standard
  • Monitor compliance with company and government regulations, including HACCP and Health & Safety laws
  • Ensure all financial and administrative duties are completed accurately and on time
  • Assist with the compilation and delivery of various management reports
  • Plan, organise, and deliver events scheduled during the year
  • Look at up-selling opportunities and day-to-day management of the ordering process and stock control

Requirements:

  • Previous experience as a General Manager within contract catering
  • Organisational skills with the ability to plan, prioritise, multi-task, and work quickly and efficiently
  • Positive attitude, professionalism, and respect for others
  • Ability to display a real passion for food and customer service
  • Ability to work within a team and without supervision
  • Excellent team player, able to communicate at all levels and commit to sharing knowledge and skills within the team
  • Strong leadership qualities and excellent communication skills
  • Computer literacy and experience in using Excel spreadsheets
  • Strong financial understanding and demonstrable budgeting management
  • Good understanding of report writing and financial management
  • Creativity and a flair for marketing

About Us:

Houston & Hawkes is a young and dynamic independent caterer based in the South East. We are proud to be an award-winning company, ranked among the top 30 companies to work for in the hospitality industry, and a certified B Corp company.

We believe in creating memorable experiences for our customers through our vibrant, creative, and sustainable food offerings. We operate coffee bars, staff restaurants, and delis, tailored to our clients' hospitality and event needs. Committed to social responsibility, passionate about Great British produce, and dedicated to our talented teams.



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