Desktop Applications Specialist

1 week ago


London, Greater London, United Kingdom Just IT Recruitment Full time

Role Overview

As a Desktop Applications Engineer with Just IT Recruitment, you will be responsible for the day-to-day engineering and 3rd level support for core productivity applications, including Microsoft Office and Litera Desktop. The role is based in Central London and offers a hybrid working arrangement.

The ideal candidate will have experience with scripting and automation to deploy software, gather system data, and resolve issues at scale. They will also be responsible for developing training, documentation, and communications for front-line support personnel to improve first call problem resolution.

A strong understanding of Windows 10/11 systems management and troubleshooting, as well as knowledge of document creation in a legal environment, is highly valued. Additionally, experience with software packaging and automation tools such as Installshield and AutoIt, as well as PowerShell, is essential.

Key Responsibilities:

  • Perform initial product testing and develop test scripts used by dedicated QA team
  • Develops training, documentation, and communications for front-line support personnel
  • Employs scripting and automation to deploy software, gather system data, and resolve issues at a large scale
  • Researches best practices and keeps a tab on application trends in the legal industry

Requirements:

  • Strong knowledge of Windows 10/11 systems management and troubleshooting
  • Knowledge of document creation (formatting, styles, numbering) in a legal environment
  • Experience with software packaging and automation tools such as Installshield and AutoIt
  • Ability to leverage PowerShell to further automate installations
  • Microsoft SCCM
  • Experience with integrating and supporting program add-ins is required

Benefits:

  • Salary: up to £75,000 per annum
  • Hybrid working arrangement
  • Central London location


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