Quality Assurance Specialist

1 week ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom WestRock Full time

Job Summary

WestRock is seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for facilitating the analysis, design, and implementation of process solutions to drive quality performance improvements.

Key Responsibilities

  • Monitor daily department performance KPIs to identify areas for improvement
  • Calculate metrics and evaluate process and quality data to recommend improvement opportunities
  • Provide assistance with process troubleshooting and optimization analysis
  • Ensure compliance with all documented quality systems in line with business requirements
  • Perform Process Failure Mode and Effect Analysis (PFMEA), Measurement System Error Analysis (MSE), Design of Experiments (DOE), and Validations to minimize potential risk during manufacturing activity
  • Provide statistical support during improvement activities, including sampling plans, capability assessments, and process development
  • Act as the Voice of the Customer for allocated customers, building up and maintaining detailed knowledge/documentation of customer critical to quality standards, manufacturing processes, managing the resolution of NCRs, and previous issues
  • Conduct internal audits to support the business quality management systems
  • Manage multiple projects related to process improvements
  • Assist in developing a long-term strategy for continuous improvement

Requirements

  • Must be willing to travel occasionally
  • Must have the ability to work with minimal supervision
  • Must have excellent communication, briefing, and presentation skills
  • Demonstrable track record of achievement in Quality and/or Technical, ideally in a dynamic, fast-paced manufacturing environment
  • Previous working experience using problem-solving techniques
  • Desirable knowledge of LEAN manufacturing techniques
  • Full driving license
  • Proficient in Microsoft Office Suite Programs

About WestRock

WestRock is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers, and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability, and excellence, we use leading science and technology to move fiber-based packaging forward.

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