Quality Assurance Specialist
4 weeks ago
About the Role:
We are seeking a Quality Assurance Specialist to join our team at Verisure Careers. As a Quality Assurance Specialist, you will play a crucial role in ensuring the highest standards of customer service and operational excellence.
Key Responsibilities:
- Call Monitoring: Listen to recorded calls to assess agent performance, compliance, and customer satisfaction.
- Quality Analysis: Analyse call data to identify trends, patterns, and areas for improvement.
- Feedback Provision: Provide constructive feedback to agents, supervisors, and management to enhance call quality and efficiency.
- Reporting: Prepare regular reports on quality metrics, performance trends, and recommendations for improvement.
- Customer Experience: Contribute to initiatives to improve the overall customer experience.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Experience in quality assurance or a related field.
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