Income Recovery Specialist

4 weeks ago


Sevenoaks, Kent, United Kingdom Service Care Solutions - Housing Full time
Income Recovery Officer

Join our team at Service Care Solutions - Housing as an Income Recovery Officer and play a vital role in maximising income recovery efforts across all tenures, ensuring tenancy sustainment, and managing arrears cases through to completion.

Key Responsibilities:
  • Prompt recovery of rent arrears and other debts across general needs, shared ownership, and supported tenancies
  • Managing rent accounts and providing tailored support for tenants to sustain tenancies
  • Communicating with tenants through calls, letters, home visits, and unannounced visits to resolve arrears cases
  • Representing West Kent Housing in Court proceedings, including preparing legal documents and statements
  • Serving Notices of Seeking Possession and representing cases with a high level of accuracy
  • Supporting tenants with benefit advice and providing referrals for additional support services
  • Consistently achieving KPI targets to reduce arrears percentages
Requirements:
  • Proven track record in effective income recovery and arrears management
  • Experience in court representation and legal process management
  • Strong communication skills for tenant outreach and negotiation
  • Ability to perform home visits and maintain professional boundaries
  • Understanding of welfare benefits and referral processes
Contract Details:

3 months, with the potential for extension. The pay range for the role is £20.00 to £22.00 per hour LTD company rate. The PAYE equivalent is £17.05 to £18.76 per hour, inclusive of holiday.



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