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Income Recovery Specialist

1 month ago

Sevenoaks, Kent, United Kingdom Service Care Solutions - Housing Full time
Job Title: Income Recovery Specialist

Service Care Solutions - Housing is seeking an experienced Income Recovery Specialist to join our team in Sevenoaks. As an Income Recovery Specialist, you will be responsible for maximising income recovery efforts across all tenures, ensuring tenancy sustainment, and managing arrears cases through to completion.

Key Responsibilities:
  • Prompt recovery of rent arrears and other debts across general needs, shared ownership, and supported tenancies
  • Managing rent accounts and providing tailored support for tenants to sustain tenancies
  • Communicating with tenants through calls, letters, home visits, and unannounced visits to resolve arrears cases
  • Representing West Kent Housing in Court proceedings, including preparing legal documents and statements
  • Serving Notices of Seeking Possession and representing cases with a high level of accuracy
  • Supporting tenants with benefit advice and providing referrals for additional support services
  • Consistently achieving KPI targets to reduce arrears percentages
Requirements:
  • Proven track record in effective income recovery and arrears management
  • Experience in court representation and legal process management
  • Strong communication skills for tenant outreach and negotiation
  • Ability to perform home visits and maintain professional boundaries
  • Understanding of welfare benefits and referral processes