Business Operations Manager

4 days ago

Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time

About the Role

We are seeking an experienced Operations Manager to join our team at Octopus Energy. As a key member of our operations function, you will be responsible for the smooth running of a large field support team, managing performance, day-to-day operations, and tackling exciting new projects.

Key Responsibilities

  • Manage a group of team managers who oversee a large team of field support specialists working alongside field engineers installing low-carbon technology across the UK.
  • Oversee the day-to-day running of the operations function, including team management, operational reporting, managing third-party relationships, and industry compliance.
  • Identify opportunities for process improvements and report back to the Operations Director.
  • Lead internal and external meetings with senior stakeholders.
  • Support the growth and development of the team, including recruitment and employee communication.
  • Provide operational expertise and support to the teams.
  • Develop a deep understanding of Octopus Energy's culture and customer experience, setting the tone for the team.

Requirements

  • Be a team player with excellent relationship-building skills, able to work across cultures and perspectives.
  • Have experience in delivering programs of work, be highly organized, and think practically about tasks needed to get the job done.
  • Be adaptable, positive, and proactive, with a high level of energy and enthusiasm for working in a fast-paced environment.
  • Have experience in management, operations, and leadership.
  • Be able to think creatively and logically to react to changes in strategy.
  • Establish and work with a network quickly to deliver promptly, with a focus on quality and delivery.
  • Be analytical, seeking out data to inform decisions.
  • Energy industry experience is desirable but not essential.

About Octopus Energy

Octopus Energy is a unique culture where people learn, decide, and build quickly. We want your hard work to be rewarded with perks you actually care about We were voted one of the best companies to work for in 2022, and our Group CEO, Greg, has recorded a podcast about our culture and how we empower our people.

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