Automotive Service Consultant

4 days ago


Laindon, United Kingdom TC Personnel Ltd Full time
Service Advisor Opportunity

We are seeking an experienced Service Advisor to join our team at TC Personnel Ltd. As a Service Advisor, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and guidance throughout the vehicle repair process.

Key Responsibilities:
  • First point of contact for customers, with substantial influence on customer satisfaction
  • Responsible for the preparation and planning of vehicle bookings
  • Face-to-face, telephone, and email enquiries/bookings from customers and passing on information correctly
  • Retail invoicing as required
  • Maintain the highest standards of customer contact and communications throughout their visit
  • Preparing job packs, checking for recalls, and updating the system
  • Liaising with all internal departments; Service colleagues, Sales Executives, Technicians, and Parts Advisors
Requirements:
  • Previous experience working within a similar role
  • Proven customer service skills
  • Full clean UK manual driving licence for at least 1 year
What We Offer:
  • Ongoing training and career progression
  • Workplace pension scheme (age applicable)
  • On-site parking
  • Bonus scheme

The salary for this role is between £24,000 - £30,000 per annum, depending on experience. We offer 22 days holiday (excluding bank holidays).



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