Service Solutions Expert

2 weeks ago


Basildon, Essex, United Kingdom Iveco Group Full time
Job Title: Service Solutions Expert

About the Role:

We are seeking a highly motivated and detail-oriented Service Solutions Expert to join our team at Iveco Group. As a key member of our Service Solutions team, you will play a crucial role in managing after-sales contracts and connectivity for trucks.

Key Responsibilities:

- Contribute to ensuring a profitable business in R&M and digital services, in terms of revenues and margins.
- Work on strategies to increase market share through data analysis and cross-functional collaboration with other departments.
- Provide key support to the Dealer Network for R&M and digital services, including sales support, training, and problem-solving.
- Capture dealers' and customers' feedback to improve after-sales opportunities and create efficient business processes.
- Assist the Dealer's salesforce in managing R&M and EW, guiding them through our system and processes, and defining strategies to enhance the business.

Requirements:

- Preferential Economic/Engineer Degree with specialization in Marketing or Digital services.
- Advanced skills in Data Analyst/reporting.
- Good knowledge of Microsoft Office, with a specific focus on Excel.

Additional Requirements:

- Eligibility to work in the UK.
- Full clean driving license.

Competencies and Key Behaviours:

- Presentation skills.
- Ability to speak in public.
- Teamwork.

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