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HR Service Administrator
2 months ago
We are seeking a highly organized and detail-oriented HR Service Administrator to join our team at The Adecco Group. As a key member of our HR Service Centre, you will play a vital role in delivering exceptional service to our employees and stakeholders.
Key Responsibilities- Administer HR process areas within the Service Centre, ensuring efficient and accurate processing of starters, leavers, changes, and employee benefits.
- Provide expert advice and guidance on HR processes, contractual queries, benefits, references, and HR system access.
- Act as a first point of contact for escalations, evaluating customer concerns and satisfaction through root cause analysis and recommendations for change.
- Maintain accurate employee records across multiple HRIS platforms, ensuring compliance with all HR procedures.
- Prepare written documents and HR reports that clearly convey information at the appropriate level of detail.
- Achieve targeted skill levels, maintaining a good knowledge level of the team's core processes, associated SLAs, and understand how they impact the end-to-end HR process delivery chain.
- Support on projects with a Service Centre touch point, liaising with stakeholders, adhering to timelines, identifying issues, and assessing impact on wider team and process changes required.
- High level of interpersonal skills for dealing knowledgably and helpfully with colleagues outside of the HR Service Centre.
- Good working knowledge of Microsoft Outlook, Excel, Word, and PowerPoint.
- Comfortable using a HR system once trained, ideally being technologically savvy would be an advantage.
- Provide a high-quality level of customer service.
- Provide advice over the telephone.
- Knowledge on employment legislation and policy.
- Hybrid working.
- Range of discounts via our own benefits platform.
- Private healthcare option.
- Free counselling/legal and financial advice.
