Part Time Service Associate
3 days ago
The Tenant Services Administrator will be responsible for providing a professional customer-focused front-line service to Hightown's internal and external customers, as well as efficient and effective administrative support to the Housing Team.
Key Responsibilities- Provide administrative support to Housing Officers dealing with housing management issues, including general communications, mail merges, and newsletters.
- Respond to general housing management enquiries, including pet permission requests, reports of anti-social behaviour, parking, and tenancy changes.
- Ensure accurate and detailed information is obtained from tenants, updating tenancy records where appropriate, and keeping accurate records of customer contacts, including complaints.
- Accompany Housing Officers on visits and provide support at resident involvement events.
- Liaise with external agencies and internal departments to deal with housing management issues.
Hightown is a charitable housing association transforming thousands of lives every year. We build hundreds of much-needed new homes and provide care and supported housing services for a wide range of people. We have high ambitions, a principled approach, and a dependable, flexible team that delivers.
We manage over 9,000 homes and employ over 1,000 full and part-time staff from our head office in Hemel Hempstead. Our annual turnover is £120 million, and our development programme will deliver around 500 new affordable homes each year.
The Benefits- Generous annual leave allowance of 33 days per year, rising to 35 days with service.
- £27,117 per annum for a 35-hour week contract.
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Part Time Service Associate
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Hemel Hempstead, Hertfordshire, United Kingdom Hightown Housing Association Full timeAbout the RoleThe Tenant Services Administrator will be responsible for providing a professional customer-focused front-line service to Hightown's internal and external customers, as well as efficient and effective administrative support to the Housing Team.Key ResponsibilitiesProvide administrative support to Housing Officers dealing with housing management...
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Part Time Service Associate
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Hemel Hempstead, Hertfordshire, United Kingdom Hightown Housing Association Full timeAbout the RoleThe Tenant Services Administrator will be responsible for providing a professional customer-focused front-line service to Hightown's internal and external customers, as well as efficient and effective administrative support to the Housing Team.Key ResponsibilitiesProvide administrative support to Housing Officers dealing with housing management...
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