Network Engineer
4 weeks ago
Job Overview:
We are seeking a skilled and motivated Network Engineer with a strong background in Cisco, Palo Alto, Juniper, and F5 Load Balancer technologies. The ideal candidate will possess technical knowledge of network infrastructure, coupled with the ability to resolve complex issues escalated from first-line support.
Key Responsibilities:
- Provide first and second-line technical support for network-related issues, including triaging and resolving complex problems.
- Monitor network performance and security, identifying and addressing potential issues proactively.
- Assist with the configuration, deployment, and maintenance of network hardware and software.
- Collaborate with other IT teams to implement network enhancements and upgrades.
- Manage and resolve incidents and service requests related to network systems in a timely manner.
- Conduct root cause analysis for recurring issues and implement solutions to prevent future occurrences.
- Document all support activities, including incident resolution steps and troubleshooting procedures.
- Manage relationships with network and telephony system suppliers to ensure timely and effective support and service delivery.
- Coordinate with suppliers for issue resolution, product updates, and system enhancements.
- Monitor and ensure adherence to service level agreements (SLAs) for network and telephony systems.
Requirements:
- Minimum of 3-5 years of experience in a network support role.
- Proven experience with Cisco, Palo Alto, Juniper, and F5 Load Balancer systems, including installation, configuration, and troubleshooting.
- Strong understanding of network protocols, switching, and routing.
- Experience with network monitoring tools and techniques.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills, both written and verbal.
- Ability to work independently and as part of a team.
Preferred Qualifications:
- Relevant certifications such as CCNA, CCNP, Palo Alto Networks Certified Network Security Engineer (PCNSE), Juniper Networks Certified Specialist, or F5 Certified Administrator.
- Experience with other network technologies and vendors.
- Familiarity with ITIL framework and service management best practices.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and training.
- Collaborative and dynamic work environment.
- Flexibility and work-life balance.
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