Care Coordination Specialist

3 days ago


Barnstaple, Devon, United Kingdom NHS Full time
Job Title:

Care Coordination Specialist

About the Role:

We are seeking a highly skilled and motivated Care Coordination Specialist to join our Single Point of Access Team at Royal Devon University Healthcare NHS Foundation Trust. This is an exciting opportunity for an individual with excellent communication and interpersonal skills to work in a dynamic environment and contribute to delivering high-quality patient care.

Key Responsibilities:
  • Provide business support, administrative leadership, and general office management to deliver a comprehensive coordination service.
  • Responsible for own workload which may include financial and personnel administration, dealing with all disciplines including care providers and multi-disciplinary teams.
  • Coordinate Single Point of Access across North Devon to ensure the delivery of a safe, high-quality service that supports individuals in crisis to prevent avoidable hospital admission and to support hospital discharge pathways.
  • Process Admission Avoidance referrals over the phone in a consistent manner, gathering information required, and signposting to appropriate onward services.
  • Input data, store, and provide information, modify, maintain, and analyze information, working within team and line manager to bring about system changes.
  • Liaise with all teams, wards, and agencies involved with Single Point of Access referrals, including GPs, Community Teams, Hospital Discharge Teams, UCR, and Social Care.
  • Maintain positive working relationships with colleagues, wider community teams, and those outside of the organization.
  • Ensure less complex/urgent referrals and actions are signposted to the appropriate teams, i.e., Social Care, Community Teams, including Nursing.
  • Utilize exceptional organizational and planning skills, EPIC, CareFirst 6, typing skills, Microsoft Office, including Word, Excel, and Outlook.
Requirements:
  • Exceptional interpersonal and organizational skills.
  • Ability to work effectively in a team environment.
  • Strong communication and problem-solving skills.
  • Proficient in Microsoft Office, including Word, Excel, and Outlook.
  • EPIC and CareFirst 6 knowledge.
Salary:

£28,000 - £32,000 per annum, dependent on experience.



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