Customer Service Representative
4 weeks ago
About the Role
Curo is seeking a Customer Service Advisor to join our team in Bath. As a Customer Service Advisor, you will be part of a caring and supportive team environment, focused on listening to and helping our customers solve their problems.
Key Responsibilities
- Taking inbound calls, WhatsApp, text, and social media queries
- Helping to resolve complex customer queries
- Actively listening, diagnosing queries, and signposting to relevant departments within Curo
- Organising relevant follow-up calls
- Updating IT systems and general data entry
About the Team
In the Customer Contact Team, we work in a lively and fast-paced environment. After thorough training, your success will be measured by the quality and quantity of your work and how you engage with our customers.
What You'll Get in Return
We offer a competitive salary, 34 days annual leave including bank holidays (rising to 37 days after 3 years' service), and a contributory pension scheme. You'll also have access to flexible benefits, including the ability to buy up to 5 days additional annual leave, gym membership, and more.
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