Financial Services Specialist

4 weeks ago


Horsham, West Sussex, United Kingdom Australia and New Zealand Banking Group Limited Full time
About the Role

As a Banking Consultant, you will be responsible for delivering exceptional customer experiences by meeting each customer's end-to-end banking needs. This includes providing seamless transaction activities, needs-based conversations, and educating customers on digital solutions.

You will be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience. This role requires a strong focus on customer satisfaction and a willingness to adapt to changing banking needs.

Key Responsibilities:

  1. Provide customers with a seamless branch experience by meeting their end-to-end banking needs.
  2. Act as a role model and peer coach to deliver exceptional customer experiences.
  3. Support bank programs and initiatives to drive customer satisfaction.
  4. Ensure compliance with ANZ and branch policies and procedures.

Requirements:

  1. Exceptional customer focus and retail experience.
  2. Experience in using digital channels and promoting technology.


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