Financial Services Manager

4 weeks ago


Horsham, West Sussex, United Kingdom ACS Business Performance Ltd Full time
About the Role

We are seeking an experienced Financial Services Manager to join our team at ACS Business Performance Ltd. As a key member of our leadership team, you will be responsible for overseeing our B2C credit control function, ensuring timely collections and minimizing bad debt.

Key Responsibilities
  • Credit Control Management:
    • Develop and implement effective credit control policies and procedures to support high-volume accounts.
    • Monitor aged debt and take proactive steps to prevent account delinquency, balancing a firm approach with customer empathy.
    • Manage payment plans and arrangements to support customers facing financial difficulties, ensuring compliance with consumer debt regulations.
  • Team Leadership:
    • Lead, train, and develop a dedicated credit control team, fostering a customer-first mindset while achieving collection targets.
    • Set and monitor KPIs for the team, ensuring regular performance reviews and addressing areas for improvement.
  • Customer Relationship Management:
    • Build and maintain strong relationships with customers to facilitate smooth payment processes.
    • Handle escalated cases with sensitivity, ensuring customer satisfaction while protecting the company's interests.
About You

We are looking for an experienced Financial Services Manager with a strong background in consumer credit management and debt collection. You should have excellent leadership and team management skills, with experience in motivating and developing a customer-facing team.

In addition to your experience, you should possess strong analytical skills with attention to detail and a proactive approach to problem-solving. You should also be proficient in Microsoft Office, particularly Excel, and have experience with CRM or credit management software.

What We Offer

We offer a competitive salary of £50,000 - £65,000 per annum, depending on experience, as well as a range of benefits including pension scheme, life assurance, and annual leave entitlement.

If you are a motivated and experienced Financial Services Manager looking for a new challenge, please submit your CV and covering letter outlining your experience and qualifications.



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