Financial Services Manager
4 weeks ago
We are seeking an experienced Financial Services Manager to join our team at ACS Business Performance Ltd. As a key member of our leadership team, you will be responsible for overseeing our B2C credit control function, ensuring timely collections and minimizing bad debt.
Key Responsibilities- Credit Control Management:
- Develop and implement effective credit control policies and procedures to support high-volume accounts.
- Monitor aged debt and take proactive steps to prevent account delinquency, balancing a firm approach with customer empathy.
- Manage payment plans and arrangements to support customers facing financial difficulties, ensuring compliance with consumer debt regulations.
- Team Leadership:
- Lead, train, and develop a dedicated credit control team, fostering a customer-first mindset while achieving collection targets.
- Set and monitor KPIs for the team, ensuring regular performance reviews and addressing areas for improvement.
- Customer Relationship Management:
- Build and maintain strong relationships with customers to facilitate smooth payment processes.
- Handle escalated cases with sensitivity, ensuring customer satisfaction while protecting the company's interests.
We are looking for an experienced Financial Services Manager with a strong background in consumer credit management and debt collection. You should have excellent leadership and team management skills, with experience in motivating and developing a customer-facing team.
In addition to your experience, you should possess strong analytical skills with attention to detail and a proactive approach to problem-solving. You should also be proficient in Microsoft Office, particularly Excel, and have experience with CRM or credit management software.
What We OfferWe offer a competitive salary of £50,000 - £65,000 per annum, depending on experience, as well as a range of benefits including pension scheme, life assurance, and annual leave entitlement.
If you are a motivated and experienced Financial Services Manager looking for a new challenge, please submit your CV and covering letter outlining your experience and qualifications.
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