Client Support Professional
3 weeks ago
Blinkpayment is a UK-based company at the forefront of the payment platform revolution. Our online platform is backed by a dedicated team, and we're seeking an enthusiastic Client Support Specialist to join us.
About the Role- Responsible for managing and resolving customer support tickets in a timely and effective manner.
- Take ownership of the entire support process, from initial report to resolution.
- Ensure accurate and up-to-date records are maintained on Salesforce.
- Communicate with clients through various channels, including phone, email, and live chat.
- Support internal relationships and collaborate with other departments.
Essential Skills
- Detailed-oriented and organized approach to work.
- Experience in a client support team (minimum 1 year).
- Excellent communication and interpersonal skills.
- Alignment with Blink's core values.
- Professionalism and ability to adapt to changing situations.
Benefits Package
- A salary of £26,000 + £2,000 OTE.
- 25 days' annual leave + bank holidays.
- A birthday holiday day.
- Private health insurance.
- Flexible benefits access via Perkbox.
- Pension contribution matching up to 6%.
- Maternity and paternity leave enhancements.
- Regular social events and quarterly get-togethers.
- Personal development opportunities.
- A fun workplace with games and free snacks.
- Clothing vouchers.
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