Client Support Professional

3 weeks ago


Manchester, United Kingdom Blinkpayment Full time

Blinkpayment is a UK-based company at the forefront of the payment platform revolution. Our online platform is backed by a dedicated team, and we're seeking an enthusiastic Client Support Specialist to join us.

About the Role
  • Responsible for managing and resolving customer support tickets in a timely and effective manner.
  • Take ownership of the entire support process, from initial report to resolution.
  • Ensure accurate and up-to-date records are maintained on Salesforce.
  • Communicate with clients through various channels, including phone, email, and live chat.
  • Support internal relationships and collaborate with other departments.

Essential Skills

  • Detailed-oriented and organized approach to work.
  • Experience in a client support team (minimum 1 year).
  • Excellent communication and interpersonal skills.
  • Alignment with Blink's core values.
  • Professionalism and ability to adapt to changing situations.

Benefits Package

  • A salary of £26,000 + £2,000 OTE.
  • 25 days' annual leave + bank holidays.
  • A birthday holiday day.
  • Private health insurance.
  • Flexible benefits access via Perkbox.
  • Pension contribution matching up to 6%.
  • Maternity and paternity leave enhancements.
  • Regular social events and quarterly get-togethers.
  • Personal development opportunities.
  • A fun workplace with games and free snacks.
  • Clothing vouchers.

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