Electrical Engineer Installation Specialist
3 weeks ago
This is an exciting opportunity for a skilled Electrical Engineer to join our team as an Installation Specialist. The successful candidate will be responsible for providing exceptional customer support, conducting advanced remote fault finding, and performing electrical and mechanical fault diagnosis.
Key Responsibilities- Provide customer support through various communication channels, including telephone, email, and remote monitoring tools.
- Conduct advanced remote fault finding using our specialist Remote Monitoring tool.
- Diagnose electrical and mechanical faults, reading electrical and mechanical drawings, and understanding measurements and tolerances.
- Administer spare parts, identifying required parts, producing quotations, and converting quotes into orders.
- Plan and organize Service Technicians' visits, booking travel arrangements, and liaising with customers to agree on time and dates.
- Brief Service Technicians prior to scheduled work, liaising with them on site regarding faults, installations, and service visits.
- Collect commissioning information and release codes, updating the database accordingly.
- Visit customer sites in the UK and overseas, sometimes at short notice, to provide support and assistance.
- Utilize foreign language capabilities to communicate with relevant customers, if applicable.
- Electrical or Electronic Engineering City & Guilds Level 1&2&3 or HNC/HND or NVQ (Level 2 or above).
- Previous experience of Electrical fault finding (on site or over the phone).
- Good customer service communication skills (both written and verbal).
- Meticulous, accurate, and confident, with the ability to close out.
- Computer literate (Word, Excel – basic level as a minimum).
- Fluent Spanish speaker (ideally).
Competitive salary: £42,000 - £44,000 per annum.
Minimum hours of work: 08:45 – 17:15, Monday – Friday.
Pension upon joining the company (5%).
Life assurance, after qualifying probationary period (6 months).
Out of pocket expenses reimbursed.
Private healthcare and increased pension contributions (8%) after further qualifying period (2-3 years).
33 days holiday, including UK Bank holidays.
After long service holiday increases further.
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