Key Holder

4 weeks ago

London, Greater London, United Kingdom Le Labo Full time
Job Summary

A Key Holder is responsible for supporting the management team in the daily running of the store. This role involves opening, closing, and operations, while driving sales through consumer focus.

Key responsibilities include:

  • Holding keys for the store and being responsible for the store opening and closing processes.
  • Supporting the management team with daily store operations.
  • Reflecting a credible and professional brand image to all internal and external consumers.
  • Maximizing sales through selling, providing excellent service, and maintaining retail standards.

Sales and Service

Deliver brand service and sales expectations at all times. Participate in eventing opportunities, process till transactions effectively, and manage queues as necessary.

Provide accurate advice to consumers, tailor make experiences to meet their needs, and adhere to appearance guidelines and personal standards.

Engage and communicate effectively with consumers, understand and deliver daily and weekly brand KPIs, and effectively deal with stock queries.

Use social media to engage with consumers and maximize sales opportunities.

Product Knowledge & Retail Standards

Identify features and benefits of products, and provide consumers with relevant information.

Demonstrate a thorough understanding of the brand and products, adhere to all store/company retail standards, and maintain housekeeping standards.

Support the management team with visual merchandising changes, and maintain an up-to-date awareness of new stock, best sellers, out-of-stock categories, and layouts.

Operations

Attend operations and stock management training, and be responsible for the opening of the store and beginning preparations for the day.

Responsible for closing and securing the store/counter at the end of the shift, banking, and till balancing.

Ensure the store/counter is clean and organized, supervise cleaning and delivery staff, and follow brand/store procedures when receiving, checking, and unpacking deliveries.

Store stock as per guidelines and procedures, accurately and effectively follow stock counting procedures, and adhere to the daily/weekly deployment rota.

Teamwork

Offer support and training to colleagues, and assist cashiers in periods of high customer volume.

Treat colleagues as consumers, provide them with the best service possible, and act as a role model and encourage colleagues to achieve agreed standards.

Take personal responsibility and ownership for development, understand the company culture, and promote the brand image at all times.

Security and Health & Safety

Responsible for managing the alarm system, ensuring that the security system is in working order, and being part of the store 'on call' team.

Identify problems with working conditions, observed hazards/maintenance issues, and report them to management.

Adhere to store/company Security Policy and Procedures, and take personal responsibility for Health & Safety.

Follow fire safety procedures, and understand how to use associated equipment safely.

Demonstrate continual awareness of all Health & Safety requirements relating to lifting, carrying, and effective use of ladders/steps, etc.

Follow and help to organize evacuation/emergency procedures where appropriate.

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