Customer Care Coordinator

5 days ago


Morpeth, Northumberland, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time
Job Summary

We are seeking a highly motivated and enthusiastic team player to join our dynamic organization as a Customer Care Administrator. This is a full-time position on a 12-month fixed-term contract.

Main Responsibilities

The successful candidate will be responsible for:

  • Providing exceptional customer service to patients and stakeholders
  • Assisting nursing and clinical staff with administrative tasks
  • Ensuring accurate coding and filing of Emergency Care documentation
  • Providing non-clinical advice to patients, relatives, and external agencies
  • Managing stock levels and ordering supplies
  • Receiving and processing confidential information
  • Managing correspondence and secretarial duties
  • Processing patient referrals and distributing mail
Person Specification

The ideal candidate will possess:

  • NVQ level 2 or higher in Customer Service/Administration/Healthcare or equivalent experience
  • Knowledge of EMIS or SystemOne
  • Child Protection training


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