AV Operations Specialist

3 weeks ago

London, Greater London, United Kingdom Convene Full time
Job Summary

The AV Operations Specialist is responsible for providing and supporting all services used to deliver technology to our customers and associates, including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and basic lighting for different types of meetings and events.

Key Responsibilities
  • Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels.
  • Troubleshoot AV equipment, including but not limited to audio, video, lighting, computer networking systems, and hardware.
  • Evaluation and troubleshooting of personal computer hardware and software, peripheral devices, mobile devices, and network component problems.
  • Pre-program coordination with property teams, and the AV Operations Manager, ensuring that all their technological needs are met and in place for their arrival.
  • Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, divisions, and vendors.
  • Attend PEO, Pre-Con, and pre-production meetings as needed.
  • Support day-to-day floor operations, including set and strike, operating in room equipment, facilitating and supporting other AV Property Functions.
  • Develop and maintain positive relationships with clients and assist with any reasonable requests during programs.
  • Interact with the Production team to ensure a thorough understanding of the client experience with Convene prior to the start of their meeting/event.
  • Assist in any areas of daily operation.
  • Participate in collaborative project efforts with both the technology team and other departments.
  • Review all departmental SOPs on a quarterly basis.
  • Maintain and uphold Convenes cultural standards
  • Perform other duties as requested by management.
  • Show initiative and drive to solve problems.
  • Portray a polished, professional image according to Convene dress code standards.
Requirements
  • 3+ years' experience in supporting AV and IT equipment and computer software systems.
  • Customer service or hospitality experience preferred.
  • Demonstrate knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays.
  • Possess a basic understanding of Crestron and other central control systems.
  • Basic knowledge of data networking principles, architecture, and applications.
  • Experience in the basic installation, configuration, operation, and administration of operating systems, applications, and hardware for Macs, PCs, LANs, servers.
  • Proficient in Microsoft Office and Apple iWorks suite of business applications.
  • Flexible, long, and weekend hours are sometimes required.
  • Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance.
  • Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Ability to stand, sit, or walk for an extended period of time.
  • Ability to climb and work on a ladder for lengthy periods of time.
Equipment & Technical Qualifications
  • Audio: 4-48 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push-to-talk microphone systems, and audio recorders. Familiarity with Biamp Server/Forte systems is a plus.
  • Video: Switchers, projectors, LCD displays, LED Video Walls
  • Lighting: Knowledge of Lighting Maps, lighting concepts, and lighting best practices, familiarity with rigging.
  • IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operating, other collaboration tools and equipment
  • Hybrid:Familiarity with virtual meeting and event platform functions as well as livestreaming technologies including cameras, encoders, and lighting.
  • Control:Familiarity with Crestron control systems and associated hardware

Convene is a premium hospitality company that designs and operates meeting, event, flexible office, and membership spaces. With a network of 38 locations across nine cities in the U.S. and UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, and a warm and welcoming environment to create a turnkey solution for extraordinary meeting and work experiences.

At Convene, you'll receive:

  • Generous paid time off, including an extra day off for your birthday
  • Participation in our pension scheme with contributions from Convene
  • Professional development support
  • Wellness subsidy to support your wellbeing
  • Savings on bikes and equipment through Convene's Cycle to Work programme
  • A chance to be part of a dynamic, growing team
  • The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.

  • AV and Events Specialist

    1 month ago

    London, Greater London, United Kingdom Av Teco Full time

    AV and Events SpecialistproAV is seeking an experienced AV and Events Specialist to join our London team. As a key member of our team, you will be responsible for delivering high-quality AV services to our clients across multiple events.The ideal candidate will have a minimum of three years' experience in a client-facing corporate events field and excellent...

  • AV and Events Specialist

    3 weeks ago

    London, Greater London, United Kingdom Av Teco Full time

    We are seeking an experienced AV Events Technician to join our London team, representing our company and working onsite to deliver a demanding calendar of corporate events. The ideal candidate will have excellent technical skills and the ability to work in a fast-paced environment.The role will involve all aspects of AV in relation to client events, from...

  • AV Integration Specialist

    1 week ago

    London, Greater London, United Kingdom IN2-AV Recruitment Full time

    Project OverviewWe are seeking a skilled AV Integration Specialist to lead the technical delivery of bespoke projects from design to completion.Job SummaryThe ideal candidate will have a minimum of 3 years experience in AV systems design and integration, with proficiency in AutoCAD (AutoCAD 3D, Revit, or Sketchup knowledge is a plus).ResponsibilitiesLead the...

  • AV Specialist

    4 weeks ago

    London, Greater London, United Kingdom IN2-AV Recruitment: International AV Staffing Solutions Full time

    We are seeking a skilled Freelance AV Technician to join our team at IN2-AV Recruitment: International AV Staffing Solutions. As a Freelance AV Technician, you will be responsible for providing technical support and ensuring the smooth operation of audiovisual and video conferencing systems across the UK.Key responsibilities include:Ensuring all audiovisual...

  • AV and Video Conferencing Expert

    1 day ago

    London, Greater London, United Kingdom IN2-AV: International AV Staffing Solutions Full time

    Join IN2-AV's Team of AV ProfessionalsPayscale: £170-220 per day, commensurate with experience.We are recruiting freelance/contract AV and video conferencing specialists to join our team in the UK.This role requires excellent technical knowledge of AV systems, including diagnosis and fault rectification. Successful candidates will also need to ensure...

  • AV Systems Specialist

    7 days ago

    London, Greater London, United Kingdom IN2-AV Recruitment Full time

    IN2-AV Recruitment is partnering with a cutting-edge technology firm to find an experienced Average Salary: £40,000 + Package. Key Responsibilities:Deliver high-quality technical support for audio-visual (AV) and video conferencing systems.Conduct regular functionality assessments of critical AV spaces.Oversee event support, including pre-event testing and...

  • Sales Account Manager

    7 days ago

    London, Greater London, United Kingdom AV Jobs Full time

    About the RoleWe are seeking an experienced Sales Account Manager to join our team in Greater London/Home Counties. As a key member of our sales team, you will be responsible for managing a portfolio of customers and driving revenue growth.Key ResponsibilitiesDevelop and execute strategic account plans to increase revenue and improve customer...

  • Commercial AV Territory Manager

    5 days ago

    London, Greater London, United Kingdom AV Jobs Full time

    Job Summary">We are looking for a skilled Sales Development Specialist to join our team. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities, building strong customer relationships, and driving revenue growth.">Main Responsibilities:">">Develop and implement sales strategies to meet and exceed...

  • AV Planning and Buying Specialist

    3 weeks ago

    London, Greater London, United Kingdom The Specialist Works Full time

    Role OverviewWe are seeking an experienced Audio Visual Media Buying and Planning Specialist to join our team at The Specialist Works. As an AV Media Buying and Planning Specialist, you will play a key role in planning and buying TV advertising campaigns on behalf of our clients.Key ResponsibilitiesCoordinate the day-to-day administration of multiple...

  • AV Support Specialist

    5 days ago

    London, Greater London, United Kingdom Pioneer Search Full time

    AV Support SpecialistPioneer Search is seeking an experienced AV Support Specialist to join their IT team. As an AV Support Specialist, you will be responsible for providing expert support for corporate meetings, live events, and day-day operations. Your primary focus will be on ensuring seamless AV experiences across all levels of seniority.Key...

  • AV Systems Specialist

    3 days ago

    London, Greater London, United Kingdom Lorien Full time

    Lorien is seeking an experienced AV Systems Specialist to join our team in central London. As a Senior AV Engineer, you will be responsible for managing and coordinating all AV requirements on-site.Key responsibilities include:Management and coordination of all AV equipment and technology.Setup and operation of AV systems for events and...

  • AV Equipment Installation and Operations Specialist

    3 weeks ago

    London, Greater London, United Kingdom Acolad Full time

    About the RoleAcolad UK Ltd, a leading provider of language services, is seeking an experienced AV Equipment Installation and Operations Specialist to join our team in central London. This exciting opportunity involves installing, operating, and troubleshooting sound, audiovisual (AV), and language distribution systems for live events.Key...

  • AV Technical Specialist

    3 weeks ago

    London, Greater London, United Kingdom EVCOM Full time

    {"titles": "Senior AV Technician", "descriptions": "Job Role: AV Technical SpecialistSector: Live Events & Corporate ProductionsJob Type: Full timeWe are looking for a skilled AV Technical Specialist to be part of our team, representing our client. The role involves monitoring the AV Mailbox, handling AV telephone enquiries, conducting daily room checks,...

  • Senior AV Operations Specialist

    2 weeks ago

    London, Greater London, United Kingdom Searcys Full time

    About the RoleWe are seeking a highly skilled and experienced Senior AV Operations Specialist to join our team at Searcys, one of London's premier event venues.Salary: £14.00 per hourJob DescriptionThe successful candidate will support our Senior AV Technician in delivering exceptional audio-visual experiences for our clients, ensuring seamless execution of...

  • AV Infrastructure Specialist

    1 week ago

    London, Greater London, United Kingdom AYS System Full time

    About the Role:We are looking for an experienced AV Infrastructure Specialist to join our team at AYS System.The ideal candidate will have expertise in designing, implementing, and maintaining audio-visual systems, as well as experience in working with various AV technologies.Designing and implementing audio-visual systems to meet the broadcasting,...

  • Experienced AV Technical Specialist

    1 week ago

    London, Greater London, United Kingdom Pioneer Search Full time

    Role OverviewA highly skilled AV Technical Specialist is required to join the dynamic IT team at a leading Lloyd's Syndicate Insurer, based in London.Job SummaryWe are seeking an experienced professional to provide expert technical support for audio-visual equipment and ensure seamless operation of corporate meetings, live events, and day-to-day...

  • AV Solutions Specialist

    1 week ago

    London, Greater London, United Kingdom Dentsu Full time

    Job Title: AV Solutions SpecialistLocation: London, UKAbout the Role:We are seeking an experienced AV Solutions Specialist to join our team in London. As an AV Solutions Specialist, you will be responsible for delivering best-in-class AV activation, strategy, and exceptional client servicing.Your key responsibilities will include:Managing a portfolio of...

  • Senior AV Media Coordinator

    4 weeks ago

    London, Greater London, United Kingdom The Specialist Works Full time

    Key Responsibilities:We are seeking an experienced AV Media Coordinator to join our team at The Specialist Works. The ideal candidate will have a strong understanding of TV advertising campaigns and will be responsible for planning and executing daily advertising schedules.As an AV Media Coordinator, you will be the primary point of contact for internal and...

  • Corporate Events Specialist

    7 days ago

    London, Greater London, United Kingdom Av Teco Full time

    We are an equal opportunity employer committed to supporting and promoting an inclusive culture for all employees and job applicants.In this role, you will work closely with our clients to understand their technical requirements and provide expert advice on AV solutions. You will also be responsible for carrying out all aspects of the AV service prescribed...

  • AV Campaign Specialist

    6 days ago

    London, Greater London, United Kingdom Spark Foundry Full time

    AV Campaign Specialist Job DescriptionAbout the RoleWe are looking for an experienced AV Campaign Specialist to join our team at Spark Foundry. As a key member of our media planning team, you will be responsible for developing and executing AV campaigns across various luxury brands.About YouTo be successful in this role, you will need to have:Experience in...