Healthcare Services Assistant

1 week ago


London, Greater London, United Kingdom Orri Full time
Job Title: Healthcare Services Assistant

Job Overview:
We are Orri, a forward-thinking company committed to changing the face of eating disorder treatment in the UK. We are seeking a part-time Healthcare Services Assistant to provide administrative support for our clinic and cover various aspects of its day-to-day operations.

About the Role:
This vital position involves assisting with the smooth running of the clinic, handling correspondence, scheduling appointments, reporting, managing processes, and maintaining organized records. The role also includes covering reception duties and supporting other teams as needed.

Main Responsibilities:
  • Providing excellent customer service by answering incoming calls, referring enquiries to relevant departments, and advising employees of messages via email or MS Teams.
  • Undertaking proactive training on admissions processes, services provided in person and online for telephone enquires when the admissions team is unavailable.
  • Ensuring urgent messages for the Clinical Director, Clinical Managers, and/or Service Director at Wimpole Street are received and acknowledged in a timely manner.
  • Escalating any client concerns, unexpected sign-out departures to the clinical team on duty.
  • Maintaining the reception area's high level of tidiness while adhering to health and safety requirements.
  • Managing deliveries to Wimpole Street, notifying relevant personnel, and coordinating courier requirements for goods/assets to and from Hallam Street.
  • Assisting with ad-hoc admin tasks for both the Compliance and Health and Safety teams.
  • Being flexible to work between both sites at Wimpole Street and Hallam Street as per business needs.


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