Technical Support Officer

9 hours ago


Cardiff, Cardiff, United Kingdom Alcumus Full time
We are looking for a skilled and experienced Customer Service Support Officer to join our team at Alcumus. In this role, you will be responsible for supporting our Audit Services team in completing desktop assessments of registered customers' accreditation documentation. You will also provide technical support via phone and email to customers, ensuring a first-class customer experience. To be successful in this role, you will need excellent customer service skills, strong attention to detail and organisational skills, and the ability to demonstrate consistency in applying quality processes and standards. We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus benefits. If you are a motivated and enthusiastic individual who is passionate about health and safety compliance, we encourage you to apply for this exciting opportunity.

This role offers a unique opportunity to work with a leading provider of health and safety compliance solutions, helping organisations protect their people, operations, and the planet. As a Customer Service Support Officer, you will play a key role in supporting our Audit Services team, providing technical support via phone and email to customers, and ensuring a first-class customer experience. Your primary responsibilities will include completing pre-audit checks on customer information, working through pre-audit checks, providing feedback to customers, supporting customers with areas of improvement, and providing health and safety advice and guidance to customers. We offer a range of benefits to support your personal and professional development, including enhanced parental leave entitlements, generous annual leave allowance, achievable bonus scheme, healthcare plan, and cycle-to-work scheme.

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