Technical Support Specialist

3 weeks ago


Cardiff, Cardiff, United Kingdom RedChair Recruitment Full time

Our client, a leading IT consultancy firm, is seeking a full-time Level 3 Technical Support Consultant to join their team in London. This role involves providing advanced technical support, troubleshooting complex issues, and delivering exceptional customer assistance. The position offers flexibility for remote work and a competitive compensation package.

Key Responsibilities:
  • Provide Level 3 technical support and troubleshooting expertise for complex IT issues, including escalated incidents and service requests.
  • Investigate and resolve advanced technical issues related to hardware, software, network, and infrastructure components.
  • Serve as a subject matter expert, guiding Level 1 and Level 2 support teams in resolving challenging technical problems.
  • Document detailed root cause analysis, troubleshooting steps, and resolution procedures for reference and knowledge sharing.
Requirements:
  • 5+ years of experience in technical support, with a focus on Level 3 support.
  • Proven track record in delivering exceptional customer support and service excellence.
  • Background in IT support or a related field.
  • Ability to work independently and remotely, demonstrating self-motivation and effective time management.
  • Relevant certifications or qualifications in IT support are highly desirable, such as ITIL, CompTIA A+, Network+, Security+, or Microsoft Certified Solutions Expert (MCSE).


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