Specialist Advice Professional
4 days ago
Job Summary
We have an exciting opportunity for a Specialist Advice Professional to join our Welfare Rights & Debt Advice Team. The successful candidate will provide specialist welfare benefits advice, undertake casework, deliver talks/training, and represent clients at social security appeal tribunals.
Main Responsibilities:
- Provide specialist level welfare benefits advice virtually and face-to-face, using your knowledge and expertise to ensure clients receive the best possible outcomes
- Undertake casework, including researching and preparing cases for tribunal hearings, working closely with clients and other stakeholders to achieve successful outcomes
- Deliver talks and training sessions on welfare benefits and related topics, sharing your expertise with colleagues and external partners
- Produce written and oral information for clients and other stakeholders, communicating complex information in a clear and concise manner
- Staff our telephone advice line, providing support and guidance to callers, helping them to navigate the welfare benefits system
- Represent clients at social security appeal tribunals up to and including Upper Tribunal level as required, advocating on their behalf and fighting for their rights
Key Requirements:
- This is a designated customer-facing role under the fluency duty, requiring a specified level of spoken English
Our Organisation:
Tameside Community Safety Partnership values our people and prides ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity, and Engage.
Estimated salary: £29,000 - £31,000 per annum, depending on experience.
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