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Major Incident Resolution Specialist

2 months ago

Manchester, United Kingdom Adria Solutions Ltd Full time
Adria Solutions Ltd is seeking a highly skilled Major Incident Manager to join their team in Manchester. As a key member of the IT service management team, you will be responsible for overseeing major incident processes to ensure swift resolution and minimal business disruption. Your expertise in ITIL best practices and experience with incident tracking tools will be invaluable in this role. Key Responsibilities:

• Lead and manage responses to major incidents, ensuring minimal service disruption.
• Develop and improve the incident management process aligned with ITIL best practices.
• Conduct post-incident reviews to identify root causes and implement corrective actions.
• Provide timely updates to internal and external stakeholders.
• Track KPIs and generate reports on incident trends and resolutions for senior management.
• Ensure robust IT service management and business continuity processes.

Requirements:

• Strong background in IT service management, particularly in major incident management and ITIL best practices.
• Experience with incident tracking tools (preferably ServiceNow), excellent communication skills, and a balance of strategic vision and operational execution.
• ITIL advanced certification or equivalent.

Benefits:

• Competitive salary based on experience.
• Bonus: 10% of base salary.
• Comprehensive package including flexible paid time off, private medical cover, and more.