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Employee Relations Specialist

2 months ago

Birmingham, Birmingham, United Kingdom Mitie Full time
About the Role

We are seeking an experienced Employee Relations Specialist to join our team at Mitie. As an ER Specialist, you will play a critical role in supporting our managers to create a positive and inclusive work environment.

Key Responsibilities
  • Manage a caseload of complex Employee Relations issues, utilizing your knowledge of ER and employment law to provide expert advice and guidance.
  • Utilize technology, including our case management system, to deliver a high-quality service to our customers across the UK and Europe.
  • Collaborate with our legal team to manage Early Conciliation and ET claims, and with our Occupational Health providers to ensure a comprehensive approach to Employee Relations.
  • Conduct policy and process reviews, making recommendations for improvement and driving the implementation of enhanced services, policies, and procedures.
  • Build relationships with the wider HR team and escalate significant concerns in their business areas.
  • Collaborate with senior stakeholders, including HR Managers, HR Business Partners, ER Managers, and the Head of ER, to refer high-risk ER cases.
Requirements
  • Employee Relations knowledge and experience, or operational management experience.
  • CIPD qualified or looking for the opportunity to be supported with your studies.
  • HR shared service centre experience is preferable.
  • Proficient IT skills, including MS Word, MS Excel, and MS PowerPoint.
  • Experience using an HR case management system.
  • An understanding of HR systems would be an advantage.
  • Up-to-date working knowledge of current employment law.
  • HR advisory experience, with a good working knowledge of theory and best practice.
  • Experience of working in a unionized environment is preferable.
  • Strong understanding of and respect for confidentiality.
Competencies
  • Curious thinker - has an inquisitive mind, researches, and asks questions.
  • Strong customer service focus, with excellent written and oral communication skills.
  • Strong case management skills, where there are competing priorities.
  • Well-organized, with the ability to work to tight deadlines and excellent attention to detail.
  • Ability to work well in a team and to work on own initiative.
  • Coaching & influencing – uses different approaches and influencing techniques supported by logic, facts, and key benefits.