Customer Experience Specialist
2 days ago
Key Responsibilities:
The Customer Experience Specialist will be responsible for delivering exceptional service to clients in a luxury omni-channel environment. This includes managing diverse customer needs, building client relationships, and providing after-sales support.
Key Performance Indicators:
- Service Excellence
- Build enduring client relationships and inspire loyalty to our brand
- Act as a trusted authority and honour commitments to reduce client effort
- Be curious and interested in the product range and refresh knowledge on a regular basis
- Uphold integrity and accountability of internal departments and business processes
Requirements:
- Superior communication and interpersonal skills
- Previous sales or service experience in a retail or contact center environment
- Familiarity with website technology, website navigation, and terminology associated with e-commerce
- Flexibility with work schedule; weekends as required
- Must have authorization to work and remain in the UK
About Tiffany & Co.:
Tiffany & Co. is a luxury jeweller and specialty retailer that offers a range of products, including fine jewellery, watches, and accessories. We are committed to delivering exceptional customer service and building long-term relationships with our clients.
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