Customer Experience Specialist

2 days ago

London, Greater London, United Kingdom Tiffany & Co. Full time

Key Responsibilities:

The Customer Experience Specialist will be responsible for delivering exceptional service to clients in a luxury omni-channel environment. This includes managing diverse customer needs, building client relationships, and providing after-sales support.

Key Performance Indicators:

  • Service Excellence
  • Build enduring client relationships and inspire loyalty to our brand
  • Act as a trusted authority and honour commitments to reduce client effort
  • Be curious and interested in the product range and refresh knowledge on a regular basis
  • Uphold integrity and accountability of internal departments and business processes

Requirements:

  • Superior communication and interpersonal skills
  • Previous sales or service experience in a retail or contact center environment
  • Familiarity with website technology, website navigation, and terminology associated with e-commerce
  • Flexibility with work schedule; weekends as required
  • Must have authorization to work and remain in the UK

About Tiffany & Co.:

Tiffany & Co. is a luxury jeweller and specialty retailer that offers a range of products, including fine jewellery, watches, and accessories. We are committed to delivering exceptional customer service and building long-term relationships with our clients.

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