Service Management Lead

3 weeks ago


Redcar, Redcar and Cleveland, United Kingdom La Fosse Associates Limited Full time
Job Description

La Fosse Associates Limited is seeking an experienced Service Management Lead to join their team. This role is critical in acting as the lead in Service Management where you will focus on the strategic direction, governance, and ongoing enhancement of ITSM processes.

This role is based in West Yorkshire or London.

Your Key Responsibilities:

  • Lead the Service Design process, ensuring new or modified services meet organizational needs for capacity, availability, continuity, and security.
  • Oversee the Service Transition process, including release, change, and deployment management, ensuring smooth transitions from development to operations.
  • Serve as the primary owner of core ITSM processes, including Incident, Problem, Change, Release, Service Request, IT4IT demand (Request for Work), and Knowledge Management.
  • Oversee and ensure alignment of the Major Incident Management process with Disaster Recovery (DR) and Business Continuity (BC) teams across the organization.
  • Maintain effective Change Management processes to reduce risk and ensure service stability.
  • Establish and lead the IT Service Management Office (ITSMO), ensuring governance and oversight of all ITSM activities within the organization.
  • Lead the development and optimization of ITSM tools and systems (eg, ServiceNow ITSM) to enhance operational efficiency.
  • Develop KPIs, metrics, and reports to measure the performance of IT services and ITSM processes.
  • Champion initiatives aimed at improving the quality and efficiency of IT services by incorporating best practices from DevOps, Agile, and Automation.
  • Promote a culture of Continuous Service Improvement (CSI), ensuring ongoing optimization of services to meet evolving business requirements.
  • Identify opportunities to integrate automation and AI technologies into service management processes, enhancing efficiency and reducing manual work.
  • Develop a high-performing team of service management professionals, fostering a collaborative and excellence-driven culture.
  • Implement training and development plans to ensure team members maintain expertise in ITIL, ITSM practices, and service delivery.

Requirements:

  • 10+ years of experience in IT Service Management, including at least 5 years in a leadership role.
  • ITIL Certification
  • Proven experience in Service Design and Service Transition within complex IT environments.
  • Strong proficiency with ITSM platforms (eg, ServiceNow)
  • Experience managing SLAs, OLAs, and other contractual agreements.
  • Solid understanding of DevOps, Agile methodologies, and Automation within the ITSM context.


  • Redcar, Redcar and Cleveland, United Kingdom La Fosse Associates Limited Full time

    Job Title: Client Service Team Lead Job Description: La Fosse Associates Limited is seeking an experienced IT Service Management Lead to join their team. The successful candidate will be responsible for leading the strategic direction, governance, and ongoing enhancement of IT Service Management processes. Key Responsibilities: * Lead the Service Design...


  • Redcar, Redcar and Cleveland, United Kingdom South Tees Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking a highly motivated and experienced senior nurse to lead on the expansion and delivery of outpatient services at Redcar Primary Care Hospital. This is an exciting opportunity for a clinical leader who can think creatively about maximizing the utilization of the estate.The post-holder will utilize their clinical expertise to engage...

  • Lead Nurse Manager

    4 weeks ago


    Redcar, Redcar and Cleveland, United Kingdom South Tees Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking an experienced and motivated senior nurse to lead our outpatient services at Redcar Primary Care Hospital. As a key member of our team, you will be responsible for expanding and delivering high-quality services to our patients.Key ResponsibilitiesLead and motivate staff to deliver excellent patient careDevelop and implement...

  • Lead Nurse Manager

    4 weeks ago


    Redcar, Redcar and Cleveland, United Kingdom South Tees Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking an experienced and motivated senior nurse to lead our outpatient services at Redcar Primary Care Hospital. As a key member of our team, you will be responsible for expanding and delivering high-quality services to our patients.Key ResponsibilitiesLead and motivate staff to deliver excellent patient careDevelop and implement...


  • Redcar, Redcar and Cleveland, United Kingdom Wolviston Management Services Full time

    We are seeking a Business Development Manager to join Wolviston Management Services, to support our client's sustainability efforts within the North East process industries, focusing on circular economy, sustainable chemicals, decarbonisation, and fuel switching.Support clients in achieving sustainability targets through understanding sector trends and...


  • Redcar, Redcar and Cleveland, United Kingdom ThePlaceToBe Full time

    Job Title: Client Services Director - Integrated Agency LeadLocation: Leeds - hybridSalary: £65,000 - £75,000We are seeking an experienced Client Services Director to join our team at ThePlaceToBe in Leeds. As a key member of our leadership team, you will be responsible for developing and executing strategies to drive growth and client satisfaction.Key...


  • Redcar, Redcar and Cleveland, United Kingdom Cygnet Health Care Full time

    We are seeking a highly skilled and experienced Bed Manager (RMN) to lead our team at Cygnet Hospital Bierley. This is a challenging yet rewarding role that requires a professional, confident individual who can inspire and oversee the delivery of exceptional care.Key Responsibilities:Provide high-quality nursing care and serve as a role model for junior...


  • Redcar, Redcar and Cleveland, United Kingdom Vero HR Ltd Full time

    About the OpportunityWe are seeking a highly skilled and experienced Senior Customer Support to join our team based in Redcar.This role will involve providing senior level support to the Customer Operations Manager, supporting with adhoc tasks and acting as a senior escalation point as and when required.The key focus of this role will be providing high...


  • Redcar, Redcar and Cleveland, United Kingdom Chemistree Solutions Limited Full time

    Job DescriptionRole OverviewClinical Partnership Manager is a key role within Chemistree Solutions Limited, responsible for developing and maintaining partnerships with NHS organisations to drive sales and account growth in the Wound Care market.Key ResponsibilitiesWork closely with NHS organisations to embed products and services, identifying solutions to...


  • Redcar, Redcar and Cleveland, United Kingdom Servisource Limited Full time

    We are seeking a dedicated and enthusiastic Registered Manager to lead our renowned healthcare service specialising in the provision of Home Care.As a key member of our team, you will be responsible for ensuring high-quality care and support services are provided to enable individuals to remain in their own homes, living a fulfilled life, which respects...


  • Redcar, Redcar and Cleveland, United Kingdom EG Group Full time

    Job OverviewWe are seeking a highly motivated and experienced Team Leader to join our Cooplands bakery team in Redcar. As a key member of our management team, you will be responsible for leading and motivating a team to deliver exceptional customer service and sales results.Key ResponsibilitiesLead and motivate the team to achieve sales targets and deliver...

  • Senior Clinical Lead

    2 weeks ago


    Redcar, Redcar and Cleveland, United Kingdom South Tees Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking an experienced and motivated Senior Clinical Lead to join our team at South Tees Hospitals NHS Foundation Trust. As a key member of our leadership team, you will be responsible for leading and managing our outpatient services at Redcar Primary Care Hospital.Key ResponsibilitiesDevelop and implement strategies to improve service...


  • Redcar, Redcar and Cleveland, United Kingdom Yorkshire Water Full time

    Job Title: Living with Water Technical LeadYorkshire Water is seeking a highly skilled and experienced technical lead to join our Strategy & Regulation team. As a key member of our team, you will play a crucial role in helping us deliver exceptional service to our customers while protecting the environment.About the Role:Champion the nature-first approach...


  • Redcar, Redcar and Cleveland, United Kingdom Leaders In Care Recruitment Ltd Full time

    Job OpportunityWe are seeking an experienced Home Manager to take on a Peripatetic Manager role with our client, a leading care home provider. The successful candidate will be responsible for managing residential and nursing care homes across the UK.Key Responsibilities:Managing care homes in various locationsLeading a team of care professionalsEnsuring...


  • Redcar, Redcar and Cleveland, United Kingdom Holt Recruitment Ltd Full time

    Job Title: Assistant Engineering ManagerWe are currently working with a nationwide Bus operator who are now looking to expand their team with the addition of a qualified Assistant Engineering Manager. The ideal candidate will have previous experience as a Workshop Manager and a formal qualification to NVQ level 3 in Heavy Vehicle Maintenance and Repair or...

  • Team Lead

    2 weeks ago


    Redcar, Redcar and Cleveland, United Kingdom EG Group Full time

    Role Overview:We are seeking a dedicated Team Leader to join our welcoming Cooplands bakery. As a Team Leader, you will play a key part in ensuring the team is operating smoothly, promoting sales, and increasing profitability while making sure our customers leave feeling satisfied.Key Responsibilities:Manage the bakery when the Manager is not around.Lead,...


  • Redcar, Redcar and Cleveland, United Kingdom Calibre Search Ltd Full time

    Senior Building Surveyor OpportunityCalibre Search Ltd is working with a leading Civil and Structural Engineering Consultancy in Yorkshire, seeking a Senior Building Surveyor to lead their growing team in Sheffield.This is an excellent opportunity for a Building Surveyor to take on a leadership role, managing and delivering projects, and developing a...

  • Clinical Lead Nurse

    2 weeks ago


    Redcar, Redcar and Cleveland, United Kingdom South Tees Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking a highly motivated and experienced Lead Nurse to join our team at South Tees Hospitals NHS Foundation Trust. As a key member of our leadership team, you will play a vital role in the expansion and delivery of our outpatient services at Redcar Primary Care Hospital.Key ResponsibilitiesAs Lead Nurse, you will be responsible for...

  • Lead Installer

    1 month ago


    Redcar, Redcar and Cleveland, United Kingdom Future Recruitment Ltd Full time

    Lead Installer Job DescriptionFuture Recruitment Ltd is seeking a skilled Lead Installer to join our team. As a Lead Installer, you will be responsible for installing various sign systems in a timely and efficient manner.Key Responsibilities:Attend sites to install signs, ensuring high-quality workmanship and meeting customer expectations.Abide by on-site...

  • Lead Installer

    1 month ago


    Redcar, Redcar and Cleveland, United Kingdom Future Recruitment Ltd Full time

    Lead Installer Job DescriptionFuture Recruitment Ltd is seeking a skilled Lead Installer to join our team. As a Lead Installer, you will be responsible for installing various sign systems in a timely and efficient manner.Key Responsibilities:Attend sites to install signs, ensuring high-quality workmanship and meeting customer expectations.Abide by on-site...