Senior Technical Analyst

5 days ago


Birmingham, United Kingdom In Technology Group Full time

**Job Overview:** We are a leading IT services company seeking a talented Senior Service Desk Analyst / Engineer to join our team in Birmingham.

**Job Summary:** As a Senior Service Desk Analyst / Engineer, you will be responsible for providing 2nd and 3rd line support within a busy service/helpdesk team, ensuring all IT, communications, and freight-related systems are supported efficiently.

Responsibilities:
  1. Deliver 2nd and 3rd line support within an ITIL-based service desk environment.
  2. Act as a single point of contact for users, handling a wide range of technical requests and system outages.
  3. Deploy, configure, and maintain software, hardware, and networks.

**Requirements:** Solid experience in an IT service desk role, with knowledge of ITIL processes. Proficient in Windows Server, Active Directory, Microsoft Office 365, and troubleshooting Outlook client setups.


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