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IT Support Specialist

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Queen Street, United Kingdom Franklin Fitch Full time

Franklin Fitch is seeking a skilled IT Support Specialist to provide technical assistance to users of our IT systems. As the first point of contact, you will be responsible for recording, monitoring, diagnosing, resolving, and escalating technical issues. You will also be involved in the installation and deployment of IT systems and provide guidance on their effective use. Required skills include Windows Server Operating Systems, Office 365, Active Directory, Intune, and a high degree of technical competence. Impeccable interpersonal and communication skills, as well as exceptional customer service experience, are also essential. Preferred skills include ITIL Foundation, Azure Fundamentals, iManage, and Aderant qualifications or experience. The ideal candidate will be available for interviews between the 23rd and 27th of September and specifically on either the 30th of September or the 1st of October.