Aftersales Department Head

3 weeks ago


Indian Queens, United Kingdom Pembrook Resourcing Full time

Automotive Operations Manager

Pembrook Resourcing is seeking a highly skilled Automotive Operations Manager to lead the aftersales department. As a key member of the team, you will be responsible for overseeing the efficient operation of the workshop, achieving high customer satisfaction ratings, and contributing to the growth and success of the business.

Your key responsibilities will include allocating work to technicians, resolving customer complaints, and maintaining accurate records. You will also be required to monitor staff performance, provide training and guidance as needed, and develop the skills of the team.

In order to succeed in this role, you will need excellent leadership and organisational skills, as well as a strong technical background. You should have experience in a similar position and be familiar with quality control processes.

Main Responsibilities:
  1. To lead the aftersales department and ensure the smooth operation of the workshop.
  2. To allocate work to technicians and ensure that all tasks are completed to a high standard.
  3. To resolve customer complaints and provide exceptional customer service.
  4. To maintain accurate records and reports.
  5. To monitor staff performance and provide training and guidance as needed.

The estimated salary for this position is £48,000-£60,000 per annum, depending on experience.



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