Customer Service Representative

1 month ago


Islip, United Kingdom NAHL Group PLC Full time
About Us

At NAHL Group PLC, we're dedicated to making a positive impact on people's lives. Our team is passionate about delivering exceptional customer service and ensuring that our clients receive the support they need during challenging times.

Job Summary

We're seeking a skilled and empathetic Helpline Advisor to join our team. As a Helpline Advisor, you'll play a vital role in providing outstanding customer service to individuals who have suffered an injury that wasn't their fault. Your primary responsibility will be to support our customers through their claims journey, ensuring a seamless and stress-free experience.

Key Responsibilities
  • Deliver exceptional customer service to customers who have suffered an injury that wasn't their fault.
  • Support customers through their claims journey, providing guidance and assistance as needed.
  • Take inbound and make outbound calls to customers, ensuring timely and effective communication.
  • Capture data accurately and summarise facts succinctly, in line with business guidelines.
  • Understand the importance of compliance and the potential consequences to the business if not followed.
  • Confidently use multiple systems interchangeably to manage customer interactions.
Requirements
  • Excellent customer service skills, with a strong focus on empathy and understanding.
  • Strong written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Ability to work in a fast-paced environment, prioritising tasks and managing multiple customer interactions simultaneously.
  • Grade C at English GCSE or equivalent.
What We Offer
  • A competitive salary of £23,500.
  • A monthly performance-related bonus.
  • 25 days of annual leave.
  • A contributory pension scheme.
  • A healthcare scheme, with the option to claim up to £1,000 back with Simply Health.
  • Death in service cover, with a payout of 3 x salary.
  • Perks at Work, offering exclusive member discounts across a range of goods and services.
  • A Community Day, where you can volunteer in your community for one day each year.
  • CPD Opportunities, with training and development programs to boost your confidence and realise your strengths.


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