Customer Service Representative
1 month ago
At NAHL Group PLC, we're dedicated to making a positive impact on people's lives. Our team is passionate about delivering exceptional customer service and ensuring that our clients receive the support they need during challenging times.
Job SummaryWe're seeking a skilled and empathetic Helpline Advisor to join our team. As a Helpline Advisor, you'll play a vital role in providing outstanding customer service to individuals who have suffered an injury that wasn't their fault. Your primary responsibility will be to support our customers through their claims journey, ensuring a seamless and stress-free experience.
Key Responsibilities- Deliver exceptional customer service to customers who have suffered an injury that wasn't their fault.
- Support customers through their claims journey, providing guidance and assistance as needed.
- Take inbound and make outbound calls to customers, ensuring timely and effective communication.
- Capture data accurately and summarise facts succinctly, in line with business guidelines.
- Understand the importance of compliance and the potential consequences to the business if not followed.
- Confidently use multiple systems interchangeably to manage customer interactions.
- Excellent customer service skills, with a strong focus on empathy and understanding.
- Strong written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
- Ability to work in a fast-paced environment, prioritising tasks and managing multiple customer interactions simultaneously.
- Grade C at English GCSE or equivalent.
- A competitive salary of £23,500.
- A monthly performance-related bonus.
- 25 days of annual leave.
- A contributory pension scheme.
- A healthcare scheme, with the option to claim up to £1,000 back with Simply Health.
- Death in service cover, with a payout of 3 x salary.
- Perks at Work, offering exclusive member discounts across a range of goods and services.
- A Community Day, where you can volunteer in your community for one day each year.
- CPD Opportunities, with training and development programs to boost your confidence and realise your strengths.
-
Customer Service Representative
2 months ago
Islip, United Kingdom NAHL Group PLC Full time{"title": "Helpline Advisor", "description": "About UsWe are a leading personal injury law firm dedicated to making a difference in the lives of our customers. Our team is passionate about delivering exceptional customer service and ensuring that our clients receive the compensation they deserve.About the RoleWe are seeking a skilled Helpline Advisor to join...
-
Customer Service Representative
2 months ago
Islip, United Kingdom NAHL Group PLC Full time{"title": "Helpline Advisor", "description": "About UsWe are a leading personal injury law firm dedicated to making a difference in the lives of our customers. Our team is passionate about delivering exceptional customer service and ensuring that our clients receive the compensation they deserve.About the RoleWe are seeking a skilled Helpline Advisor to join...
-
Customer Service Representative
2 months ago
Islip, United Kingdom NAHL Group PLC Full timeAbout UsAt NAHL Group PLC, we are dedicated to providing exceptional customer service and support to individuals who have suffered an injury that wasn't their fault. Our team is passionate about making a difference in people's lives, and we are committed to delivering a seamless customer experience.Job SummaryWe are seeking a compassionate and empathetic...
-
Customer Service Representative
2 months ago
Islip, United Kingdom NAHL Group PLC Full timeAbout UsAt NAHL Group PLC, we are dedicated to providing exceptional customer service and support to individuals who have suffered an injury that wasn't their fault. Our team is passionate about making a difference in people's lives, and we are committed to delivering a seamless customer experience.Job SummaryWe are seeking a compassionate and empathetic...
-
Warehouse Automation Sales Professional
1 month ago
Islip, United Kingdom Alexander James Recruiting Full timeUnlock Your Sales Potential in Warehouse AutomationAward-winning Alexander James Recruiting is partnering with a leading integrator of Warehouse Automation & robotics to find a talented sales professional to drive national growth. This exciting opportunity offers a competitive base salary and commission potential, making it an ideal choice for a successful...
-
Warehouse Automation Sales Professional
1 month ago
Islip, United Kingdom Alexander James Recruiting Full timeUnlock Your Sales Potential in Warehouse AutomationAward-winning Alexander James Recruiting is partnering with a leading integrator of Warehouse Automation & robotics to find a talented sales professional to drive national growth. This exciting opportunity offers a competitive base salary and commission potential, making it an ideal choice for a successful...
-
Night Shift Hygiene Operations Manager
1 month ago
Islip, United Kingdom GBR Recruitment Limited Full timeJob Title: Night Shift Hygiene ManagerGBR Recruitment Limited is partnering with a leading food manufacturing company to recruit an experienced Night Shift Hygiene Manager to lead a team of hygiene operatives and team leaders on a Monday to Friday shift pattern.Key Responsibilities:Lead the night shift hygiene team in carrying out hygiene best practices and...
-
Night Shift Hygiene Operations Manager
1 month ago
Islip, United Kingdom GBR Recruitment Limited Full timeJob Title: Night Shift Hygiene ManagerGBR Recruitment Limited is partnering with a leading food manufacturing company to recruit an experienced Night Shift Hygiene Manager to lead a team of hygiene operatives and team leaders on a Monday to Friday shift pattern.Key Responsibilities:Lead the night shift hygiene team in carrying out hygiene best practices and...
-
Junior After Sales Coordinator
3 weeks ago
Islip, United Kingdom Wicksteed Leisure LTD Full timeJob Title: Junior After Sales AdministratorWe are seeking a highly motivated and organized Junior After Sales Administrator to join our dynamic team at Wicksteed Leisure LTD.About the Role:The successful candidate will be responsible for dealing with customer enquiries, identifying parts and services required, raising quotes, and preparing orders received....
-
Junior After Sales Coordinator
3 weeks ago
Islip, United Kingdom Wicksteed Leisure LTD Full timeJob Title: Junior After Sales AdministratorWe are seeking a highly motivated and organized Junior After Sales Administrator to join our dynamic team at Wicksteed Leisure LTD.About the Role:The successful candidate will be responsible for dealing with customer enquiries, identifying parts and services required, raising quotes, and preparing orders received....
-
Truck Driver
1 month ago
Islip, Northamptonshire, United Kingdom StaffCo Direct Full timeJob Title: Class 1 Driver Job Type: Temporary Location: Thrapston Job Description: We are seeking a highly motivated and flexible Class 1 driver to join our team at StaffCo Direct. As a Class 1 driver, you will be responsible for delivering palletised goods nationwide, using curtain side and fork unload vehicles. Key Responsibilities: * Deliver...
-
Truck Driver
1 month ago
Islip, Northamptonshire, United Kingdom StaffCo Direct Full timeJob Title: Class 1 Driver Job Type: Temporary Location: Thrapston Job Description: We are seeking a highly motivated and flexible Class 1 driver to join our team at StaffCo Direct. As a Class 1 driver, you will be responsible for delivering palletised goods nationwide, using curtain side and fork unload vehicles. Key Responsibilities: * Deliver...
-
Department Head
2 weeks ago
Islip, Northamptonshire, United Kingdom Morrisons Full timeJob SummaryAs a Department Head at Morrisons, you will play a vital role in overseeing the daily operations of our Nut Processing Department. Your leadership will be key to driving performance, fostering a productive and engaged team, and contributing to the overall success of our nut processing division.Key Responsibilities* Oversee day-to-day operations...
-
Department Head
2 weeks ago
Islip, Northamptonshire, United Kingdom Morrisons Full timeJob Title: Department HeadAbout the Role:As a Department Head at Morrisons, you will be responsible for leading a dynamic team responsible for ensuring our products from the production lines are stored and dispatched efficiently. You will drive success by focusing on key performance indicators (KPIs), maintaining accurate reporting, and developing mid-term...
-
Quality Assurance Specialist
2 weeks ago
Islip, Northamptonshire, United Kingdom Morrisons Full timeAbout the Technical Quality Assurance RoleAt Morrisons Manufacturing, our Technical / Quality team plays a vital role in ensuring food safety and regulatory compliance across our sites. Our fast-paced, high-standard environment means our team is always on the go, ensuring we meet the rigorous demands of the food industry.As a Technical Quality Assurance...
-
MET Technician
1 month ago
Islip, United Kingdom Talent Connect Group Full timeMET Technician Job Description **Job Summary:** We are seeking an experienced MET Technician (Mechanical Electrical Trim) to join our client's team in the Kettering area. The successful candidate will have a minimum of 3 years' experience in the role and possess excellent communication and customer service skills. **Key Responsibilities:** * Strip and...
-
MET Technician
1 month ago
Islip, United Kingdom Talent Connect Group Full timeMET Technician Job Description **Job Summary:** We are seeking an experienced MET Technician (Mechanical Electrical Trim) to join our client's team in the Kettering area. The successful candidate will have a minimum of 3 years' experience in the role and possess excellent communication and customer service skills. **Key Responsibilities:** * Strip and...
-
Contact Centre Team Leader
1 month ago
Islip, United Kingdom National Accident Helpline Full timeJob Title: Helpline Team LeaderAt National Accident Helpline, we are seeking an experienced and inspirational Helpline Team Leader to join our Customer Operations team. As a key member of our leadership team, you will be responsible for leading a team of Helpline Advisors and ensuring the effective and efficient running of the Helpline Centre.Key...
-
Contact Centre Team Leader
1 month ago
Islip, United Kingdom National Accident Helpline Full timeJob Title: Helpline Team LeaderAt National Accident Helpline, we are seeking an experienced and inspirational Helpline Team Leader to join our Customer Operations team. As a key member of our leadership team, you will be responsible for leading a team of Helpline Advisors and ensuring the effective and efficient running of the Helpline Centre.Key...
-
Class 1 Driver
4 weeks ago
Islip, United Kingdom Staff Co Direct Full timeJob Title: Class 1 DriverWe are seeking a highly motivated and flexible Class 1 Driver to join our team at Staff Co Direct. As a Class 1 Driver, you will be responsible for trunking, drop and swap trailers, and ensuring the safe transportation of goods.Key Responsibilities:Trunking and drop and swap trailersTransporting goods safely and efficientlyMeeting...