Customer Service Representative

2 months ago


Islip, United Kingdom NAHL Group PLC Full time
About Us

At NAHL Group PLC, we are dedicated to providing exceptional customer service and support to individuals who have suffered an injury that wasn't their fault. Our team is passionate about making a difference in people's lives, and we are committed to delivering a seamless customer experience.

Job Summary

We are seeking a compassionate and empathetic individual to join our team as a Helpline Advisor. As a Helpline Advisor, you will be responsible for delivering exceptional customer service to our clients, providing support and guidance throughout their claims journey.

Key Responsibilities
  • Provide empathetic and personalized support to clients via phone and email
  • Assess client needs and provide guidance on the claims process
  • Collaborate with internal teams to ensure seamless client experience
  • Meet or exceed performance targets and quality standards
Requirements
  • Excellent customer service skills and a passion for delivering exceptional service
  • Strong written and verbal communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Grade C at English GCSE or equivalent
What We Offer
  • Competitive salary of £23,500
  • Monthly performance-related bonus
  • Annual leave: 25 days
  • Pension: (3% contributory)
  • Healthcare scheme: claim up to £1,000 back with Simply Health
  • Death in service: cover of 3 x salary
  • Perks at Work: exclusive member discounts across a range of goods and services
  • Community Day on us: volunteer in your community for one day each year
  • CPD Opportunities: training and development opportunities to boost your confidence, realise your strengths and develop your career with us
About You

We are looking for a motivated and empathetic individual who is passionate about delivering exceptional customer service. If you have a genuine desire to help others and are looking for a rewarding career, we encourage you to apply.

What You'll Be Doing

As a Helpline Advisor, you will be responsible for delivering an exceptional customer service experience to our clients. You will be the first point of contact for our clients, and your role will be to provide support and guidance throughout their claims journey.

Ideal Skills and Experience
  • Previous experience in a contact centre is not essential, but a passion for delivering exceptional customer service is
  • Excellent written and verbal communication skills
  • Ability to capture data accurately and summarise facts succinctly
  • Confident keyboard skills and ability to use multiple systems interchangeably
Why Join Us

We are a dynamic and innovative company that is committed to delivering exceptional customer service. We offer a competitive salary, monthly performance-related bonus, and a range of benefits, including annual leave, pension, and healthcare scheme. We are proud to be a great place to work, and we are committed to providing our employees with the tools and support they need to succeed in their careers.



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