Website Merchandiser

4 weeks ago


Paignton, Torbay, United Kingdom Frasers Group Full time
{"Job Title: Website Merchandiser & Customer Service Assistant Job Summary: As a Website Merchandiser & Customer Service Assistant at Frasers Group, you will be responsible for managing the presentation of our products on the website, ensuring they are displayed in a way that maximizes sales and customer engagement. In addition, you will provide friendly and efficient customer service to ensure that our customers have a seamless experience from browsing to purchase. Key Responsibilities: Website Merchandising: * Update and manage product listings, including descriptions, images, and pricing on the Lovell Sports website. * Work closely with the marketing team to plan and execute product promotions, special offers, and seasonal campaigns. * Monitor website performance and analytics to optimize product placement and user experience. * Ensure the website is visually consistent with our brand identity and is easy to navigate for customers. Customer Service: * Respond to customer queries via email and live chat, ensuring timely and accurate resolutions. * Assist customers with product inquiries, order statuses, and returns, providing excellent service at every touchpoint. * Work with the logistics team to ensure orders are processed, dispatched, and delivered smoothly. * Identify customer pain points and work with internal teams to improve website functionality or product offerings. Requirements: * Strong organisational skills and attention to detail, with the ability to handle multiple tasks efficiently. * Excellent communication skills, both written and verbal, with a customer-first mindset. * Experience in customer service and a passion for resolving customer issues. * Previous experience in website merchandising, ideally within the e-commerce or retail sector. * Basic knowledge of Google Analytics or other website analysis tools is an advantage. What We Offer: * A dynamic and fast-paced work environment with opportunities for growth and development. * A competitive salary and benefits package. * The chance to work with a leading retailer in the sports industry and be part of the Frasers Group team. If you are a motivated and customer-focused individual with a passion for e-commerce and digital marketing, we would love to hear from you

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