Claims Specialist

4 weeks ago


Retford, Nottinghamshire, United Kingdom PIB Insurance Brokers Full time
Claims Handler Job Description

We are seeking a skilled Claims Handler to join our dynamic and collaborative Claims team. As a Claims Handler, you will be responsible for handling Insurance Claims with our Haulage and Motor Trade clients.

Key Responsibilities:
  • Manage Commercial Claims to ensure service standards are met and/or exceeded
  • Keep an efficient diary system for all claims, ensuring claims are chased as required
  • Develop and maintain a full understanding of Acturis
  • Provide claims information and reports to the broking department and clients as required
  • Handle complex claims in accordance with group procedures
  • Acknowledge all new claims to clients and insurers, and keep clients informed of the best outcome for each claim
  • Produce claims MI/claims reports when required
  • Attend client meetings and present claims information as needed
  • Undertake any other duties as requested by management on an ad-hoc basis
Requirements:
  • Robust Claims Handling experience and full understanding of insurance claims procedures
  • Passionate about delivering exceptional customer service
  • Acturis system knowledge (desirable but not essential), with the ability to use MS Excel, MS Word, and Outlook
  • Cert CII, or working towards this or keen to undertake the qualification in the future
  • Highly organised and excellent time management skills
  • A positive 'can do' attitude and natural problem-solving skills, with a high level of attention to detail
  • Excellent communication skills, both verbally and written
What We Offer:
  • Competitive salary
  • Hybrid working with 3 days in the office and 2 days WFH
  • Competitive holiday allowance with the option to buy additional days
  • Death in Service benefit of x4 salary
  • Company pension scheme
  • Parking at the office
  • Enhanced maternity and paternity leave packages
  • A flexible benefits package with discounts on technology, electronics, cinemas, restaurants, days out, mortgage advice, travel, and more
  • Referral schemes
  • Discounted rates on PIB products
  • A comprehensive learning and development framework, including professional study options and apprenticeships
  • Opportunities to get involved in exciting projects and contribute to the company's growth and success

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