Claims Specialist

4 weeks ago


Retford, Nottinghamshire, United Kingdom PIB Insurance Brokers Full time

Job Title: Claims Specialist

Job Summary:

We are seeking a skilled Claims Specialist to join our dynamic Claims team at PIB Insurance Brokers. As a Claims Specialist, you will be responsible for handling Insurance Claims with our Haulage and Motor Trade clients.

Key Responsibilities:

  • Manage Commercial Claims to ensure service standards are met and/or exceeded
  • Keep an efficient diary system for all claims, ensuring claims are chased as required
  • Develop and maintain a full understanding of Acturis
  • Provide claims information and reports to the broking department and clients as required
  • Ensure complex claims are handled in accordance with group procedures
  • Acknowledge all new claims to clients and insurers, and keep clients informed of the best outcome on each claim
  • Produce claims MI/claims reports when required
  • Attend client meetings and present claims information when required

Requirements:

  • Robust Claims Handling experience and full understanding of insurance claims procedures
  • Passionate about delivering exceptional customer service
  • Acturis system knowledge (desirable but not essential)
  • Cert CII, or working towards this or keen to undertake the qualification in the future
  • Highly organised and great time management skills
  • Positive can-do attitude and natural problem-solving skills
  • Excellent communication skills, both verbal and written

What We Offer:

  • Competitive salary
  • Hybrid working with 3 days in the office and 2 days WFH
  • Competitive holiday allowance with the option to buy additional days
  • Death in Service benefit of x4 salary
  • Company pension scheme
  • Parking at the office
  • Enhanced maternity and paternity leave packages
  • Flexible benefits package
  • Discounted rates on PIB products
  • First-class employee benefits and welfare package

Why Work for Us?

We are proud of our success and growth, and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you.

PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for.



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