Claims Specialist
3 weeks ago
Claims Handler Role
At PIB Insurance Brokers, we're seeking a skilled Claims Handler to join our dynamic team.
This is a hybrid role with 3 days in the office and 2 working from home. As a Claims Handler, you'll be responsible for handling Insurance Claims with our Haulage and Motor Trade clients.
You'll put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures.
Key Responsibilities:
- Commercial Claims Management: Ensure service standards are met and/or exceeded.
- Claim Diary Management: Keep an efficient diary system for all claims, ensuring claims are chased as required.
- System Development: Develop and maintain a full understanding of Acturis.
- Claim Information: Provide the broking department and clients with claims information and reports as required.
- Complex Claim Handling: Ensure complex claims are handled as per the group procedures.
- Client Communication: Acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim.
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