Crisis Support Specialist

1 month ago


Leicester, Leicester, United Kingdom Catch22 Full time
Job Title: Triage Caseworker

At Catch22, we are seeking a skilled and compassionate Triage Caseworker to join our team. As a Triage Caseworker, you will play a vital role in providing support to victims and witnesses of crime, offering emotional and practical assistance to help them navigate the criminal justice system.

Key Responsibilities:
  • Provide initial support and guidance to victims and witnesses, ensuring they receive the necessary information and resources to aid their recovery.
  • Manage a caseload of referred victims and witnesses, working collaboratively with a range of agencies to ensure a robust referral pathway is in place.
  • Develop and maintain high-quality relationships with victims, empowering them to feel supported and informed throughout their support journey.
  • Work closely with the Victim Service team to deliver high-quality restorative justice services, providing information and explaining the process and principles of restorative justice to victims and offenders.
  • Have a broad understanding of criminal justice processes, including the ability to advise and guide victims in matters such as victim witness statements, court proceedings, and wider criminal justice system procedures.
Requirements:
  • A confident, professional, and creative individual with a 'can-do' approach.
  • Ability to build and manage relationships, share knowledge and skills to deliver shared goals.
  • Excellent communication skills with the ability to influence key stakeholders and retain confidentiality at all times.
  • Good understanding of the needs of victims and witnesses and how the Victim Service can effectively address these needs.
What We Offer:
  • A competitive salary of £25,500 per annum.
  • A full-time, 37.5 hours per week, permanent contract.
  • The opportunity to work in a dynamic and supportive team environment.
  • Ongoing training and development opportunities to enhance your skills and knowledge.

At Catch22, we value equality, diversity, and inclusion. We are committed to creating a workplace culture that is inclusive, respectful, and supportive of all employees. If you are passionate about making a difference in the lives of victims and witnesses of crime, we encourage you to apply for this exciting opportunity.



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