Client Services Coordinator

2 weeks ago

Rainham, Greater London, United Kingdom Adler & Allan Full time

Unlock Your Potential as a Junior Client Services Executive

We're seeking a motivated and detail-oriented individual to join our team as a Junior Client Services Executive. As a key member of our client services team, you will play a vital role in delivering exceptional service to our clients and driving business growth.

About the Role:

  • Provide prompt and professional service to clients via phone, email, and other communication channels.
  • Assess client needs and ensure contracted services are provided in compliance with contract requirements.
  • Source and update job information, job packs, and other relevant data in our CRM database.
  • Prepare and submit weekly reports to depot managers, highlighting open opportunities and key performance indicators.
  • Collaborate with internal teams to create purchase orders and manage client portals.
  • Perform other tasks as assigned by supervision, utilizing your skills and experience to drive business success.

About You:

  • Excellent IT skills, with proficiency in Microsoft applications, including Excel, PowerPoint, Publisher, and Word.
  • Strong sales and commercial awareness, with experience in aftersales and upselling products and/or services.
  • Ability to navigate databases and bespoke software, with a proactive and initiative-driven approach.
  • Professional written and verbal communication skills, with the ability to clearly communicate information in a written format.
  • Clean UK driving license and right to work in the UK.

About Us:

At Adler and Allan Group, we're committed to protecting the environment and helping businesses thrive. We're a dynamic team dedicated to providing top-tier environmental, energy, and water infrastructure services across the UK. Our mission is to safeguard the environment, minimize operational disruptions, and support sustainability goals for our valued clients.

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