Datacentre Operations Specialist

6 days ago

London, Greater London, United Kingdom Equinix Full time

About Equinix

Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. We enable digital leaders to bring together and interconnect foundational infrastructure at software speed.

Job Summary

We are seeking a Datacentre Technician to join our operations team in Harbour Exchange London. As a Datacentre Technician, you will be responsible for maintaining critical facilities infrastructure and delivering best-in-class service to our data center customers.

Key Responsibilities

  • Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times.
  • Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard procedure escalation requests.
  • Maintains detailed written records of all work activity.
  • Updates local asset databases and other systems.
  • Rack and stack semi-routine customer equipment tickets.
  • Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs.
  • Supports semi-routine datacenter standard operating cross-connect work order requests (installs, terminations, modifications, and testing).
  • Supports semi-routine standard operating testing and standard operating installations of customer assets.
  • Supports standard operating procedures of layer 1 cross-connect certification testing.
  • May learn non-standard operating testing, such as layer 2 and layer 3 testing, under supervision.

Requirements

Typically requires a high school diploma and 1-2 years of equivalent work experience.

Equinix is an Equal Employment Opportunity and Affirmative Action employer

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