Operations Manager

3 days ago


Guildford, Surrey, United Kingdom Heartwood Inns Full time

Deputy General Manager Opportunity at Heartwood Inns

We are seeking an experienced Deputy General Manager to join our team and drive business growth across our network of pubs and brasseries.

About Us:

Heartwood Collection is a multi-award-winning hospitality group with 14 Brasserie Blancs, 24 Pubs including sites with rooms, and plans for further expansion. We prioritize community, quality, and innovation in everything we do.

The Role:

This exciting opportunity will suit a seasoned operations leader who can oversee large teams, maintain high standards, and contribute to our growth strategy.

Responsibilities:

  • Business Development: Drive revenue growth through effective management and implementation of site-specific strategies.
  • Team Leadership: Foster a positive work environment, empower your team, and ensure seamless day-to-day operations.
  • Quality Assurance: Maintain exceptional standards across all aspects of the business, ensuring customer satisfaction and loyalty.
  • Training and Development: Utilize our bespoke 'Stepping Stones' program to support the growth and development of your team members.

What We Offer:

  • Competitive Salary (OTE €42,000): A salary package reflecting your experience and contributions to the business.
  • Joining Bonus: €1000 (paid after completing 3 months' probation and 6 months' service).
  • Free Parking: Convenient parking on site, reducing commuting stress.
  • Bespoke Training Program: Our industry-leading 'Stepping Stones' platform supports career progression and employee development.
  • Employee Assistance Program: Hospitality Action provides confidential support for personal and professional well-being.
  • Enhanced Benefits: Competitive maternity and paternity packages, refer-a-friend bonus up to €1500, and more.

Key Requirements:

  • Leadership Experience: Proven track record in managing busy operations and leading large teams.
  • Business Acumen: Ability to analyze data, identify opportunities, and drive growth initiatives.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to motivate and inspire your team.
  • Culture Fit: Passionate about delivering exceptional customer experiences and committed to Heartwood Collection's values.


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