Commercial Director

1 month ago


Aberdeen, Aberdeen City, United Kingdom M&S Full time

Job Description:

The Commercial Director - Store Excellence will be responsible for driving profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI's. This role will also involve recruiting and developing great talent and capability within the customer assistant team, supporting the succession requirements of the store and region.

Key Objectives:

  • Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI's.
  • Support the delivery and embedding of the business transformation plan and change initiatives for their area.
  • Deliver great standards and service by setting clear expectations with store colleagues.
  • Create the right culture, role modelling new digital ways of working and leadership behaviours.
  • Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well.
  • Use data and insight to improve customer instore experience, improve the operation and drive performance.
  • Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success.
  • Deliver all line management activities in line with company process and policy.
  • Maintain a safe and legal store environment.

Requirements:

  • Strong commercial acumen and ability to drive profitability and sales.
  • Excellent leadership skills and ability to motivate and develop a team.
  • Good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems.
  • Ability to build and maintain relationships with key stakeholders across the store and region.

Estimated Salary: £80,000 - £100,000 per annum



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