Customer Service Coordinator

2 weeks ago


Shepton Mallet, Somerset, United Kingdom Gregory Distribution Full time

About the Role:

The Customer Service Administrator will be the primary point of contact for our Pallet Networks site in Shepton Mallet, working closely with customers to ensure the smooth running of the operation as a whole.

Key Responsibilities:

  • Coordinating daily service reports and daily/weekly conference calls with customers
  • Using various internal/external IT systems to manage customer relationships and associated administrative duties
  • Processing customer invoices and inputting invoice data on various systems
  • Investigating and resolving stock issues to ensure customer satisfaction
  • Liaising with the vehicle maintenance team and planning vehicle servicing and defect repairs

Requirements:

  • Previous experience of working in a similar role is advantageous but not necessary
  • Ability to communicate at all levels
  • Excellent organisational skills and prioritising workload
  • Attention to detail
  • Working to deadlines
  • Able to work as part of a team and on own initiative
  • MS packages to include, Word, Excel, PowerPoint and Outlook

What We Offer:

  • Salary for Customer Service Administrator is between £24,000pa to £26,000pa, depending on experience
  • Hours of work are Monday - Friday, 09:30hrs - 18:30hrs
  • Additional holiday purchasing scheme
  • Retail discounts with Hapi
  • Retail Trust Wellbeing Support
  • Opportunity to develop your career within an expanding business
  • Excellent holiday allowance and company benefits

About Us:

Gregory Distribution is an expanding business with a strong culture of teamwork. We offer a range of benefits and opportunities for career development.



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