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IT Support Specialist

2 months ago

Sandy, Central Bedfordshire, United Kingdom In Technology Group Limited Full time

Job Title: IT Support Engineer

Job Summary:

We are seeking an experienced IT Support Engineer to provide 1st and 2nd line support to our growing team. In this role, you will be the first point of contact for all IT-related issues, helping to ensure that operations continue without interruption.

Key Responsibilities:

  • Provide 1st and 2nd line support to all staff, resolving hardware and software issues promptly.
  • Manage and maintain IT infrastructure, including servers, networks, and telephony systems.
  • Troubleshoot and resolve technical issues related to desktops, laptops, printers, and mobile devices.
  • Support the installation, configuration, and maintenance of hardware and software.
  • Assist in the management of user accounts, permissions, and access rights in Active Directory.
  • Monitor and maintain backup systems, ensuring data integrity and security.
  • Liaise with third-party vendors for escalated issues and hardware replacements.
  • Document IT processes and procedures, ensuring they are up-to-date and accessible.
  • Provide end-user training and support on various IT systems and software.
  • Stay updated on the latest technologies and best practices to recommend improvements to the IT infrastructure.

Requirements:

  • Proven experience in a similar IT support role, providing 1st and 2nd line support.
  • Strong knowledge of Windows operating systems and Office 365.
  • Experience with Active Directory, network protocols, and troubleshooting.
  • Familiarity with server management, virtualization technologies, and cloud services.
  • Excellent problem-solving skills and the ability to work under pressure.
  • Knowledge of Azure (beneficial)
  • Knowledge of network devices- PCs/laptops/printers
  • Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are desirable.