Customer Insights Analyst

3 weeks ago

London, Greater London, United Kingdom Frasers Group Full time

Job Role: Customer Insights Analyst

As a Customer Insights Analyst at Frasers Group, you will play a crucial role in connecting the dots across our customer data. Your primary responsibility will be to provide insightful analysis on our customer's needs and behaviors, as well as reporting on the health of our customer base to the business.

Key Responsibilities:

  • Leverage multiple data sources, including Google Analytics, transactional databases, and advertising platforms, to create a holistic view of the customer.
  • Work closely with data engineering to prioritize a roadmap of data models and automations to satisfy our analytics needs.
  • Utilize visualization tools, such as PowerBI or Looker, to scrutinize large datasets and present the outputs to senior management and wider digital teams.
  • Support the team in delivering a framework of periodic analysis and reporting, communicating our customer performance coherently.
  • Measure the effectiveness of our customer communication through experimentation and incrementality.
  • Develop relationships with data engineering, commercial analytics, and other business stakeholders to ensure continuity in definitions and data governance.
  • Build tools and educate the wider team to help drive a data culture and democratize our data.

Requirements:

  • Proficiency with SQL (required) and R/Python (nice to have).
  • Strong visualization skills, including experience with PowerBI, Looker, or Tableau.
  • Extensive experience working in analytics or business intelligence within an ecommerce/retail setting.
  • Good understanding of applying customer analytics core concepts, such as LTV, CAC, RFM, Churn, NPS/CSAT.
  • Expert communicator with the ability to flex their presentation style based on the audience.
  • A passion for data with natural curiosity for uncovering informative insight.
  • Keen interest in the future of customer analytics, including lifetime value and retention.
  • Experience building/briefing data models in a cloud environment, such as BigQuery, Snowflake, or Redshift.
  • Ability to work autonomously, building strong working relationships with key stakeholders across CRM, Membership, trading, and other digital functions.

Additional Information:

Please provide examples of your portfolio as part of the application process.

An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To make the most of it, you need to live and breathe our principles:

  • Think without limits - Think fast, think fearlessly, and take the team with you.
  • Own it and back yourself - Own the basics, own your role, and own the results.
  • Be relevant - Relevant to our people, our partners, and the planet.

  • Customer Insights Analyst

    1 month ago

    London, Greater London, United Kingdom Levi Strauss & Co Full time

    Job Title: Customer Insights AnalystWe're a company that values innovation and self-expression, and we're looking for a talented Customer Insights Analyst to join our team.About the RoleThe Customer Insights Analyst will be responsible for managing European customer analytics and insights, focusing on spearheading the understanding of customer behavior,...

  • Customer Insights Analyst

    4 weeks ago

    London, Greater London, United Kingdom Levi Strauss & Co Full time

    Job Title: Customer Insights AnalystWe're a company that values innovation and self-expression, and we're looking for a talented Customer Insights Analyst to join our team.As a Customer Insights Analyst, you will be responsible for managing our European customer analytics and insights. You will analyze data across all channels – online, offline, and mobile...

  • Customer Insights Analyst

    4 weeks ago

    London, Greater London, United Kingdom Levi Strauss & Co Full time

    Job Title: Customer Insights AnalystWe're a company that values innovation and self-expression, and we're looking for a talented Customer Insights Analyst to join our team.As a Customer Insights Analyst, you will be responsible for managing our European customer analytics and insights. You will analyze data across all channels – online, offline, and mobile...

  • Customer Insights Analyst

    3 weeks ago

    London, Greater London, United Kingdom Levi Strauss & Co Full time

    Job Title: Customer Insights AnalystJob Summary:We are seeking a Customer Insights Analyst to join our team at Levi Strauss & Co. The successful candidate will be responsible for managing European customer analytics and insights, analyzing data across all channels, and developing strategies to optimize our loyalty program and drive deeper customer engagement...

  • Customer Insight Analyst

    3 weeks ago

    London, Greater London, United Kingdom QVC Full time

    About the RoleWe are seeking a highly skilled Customer Insight Analyst to join our team at QVC. As a key member of our Consumer Insights team, you will play a crucial role in analyzing internal and external trends to identify opportunities and help key stakeholders understand what motivates our customers and influences their behavior.Key...

  • Customer Insights Analyst

    3 weeks ago

    London, Greater London, United Kingdom Frasers Group Full time

    Customer Insights AnalystWe are seeking a highly skilled Customer Insights Analyst to join our team at Frasers Group. As a key member of our digital analytics function, you will play a crucial role in connecting the dots across our customer data.Key Responsibilities:Leverage multiple data sources to create a holistic view of the customer.Work closely with...

  • Customer Insights Analyst

    3 weeks ago

    London, Greater London, United Kingdom Levi Strauss & Co Full time

    Job SummaryWe are seeking a highly skilled Customer Insights Analyst to join our team at Levi Strauss & Co. As a key member of our customer analytics team, you will be responsible for analyzing customer data from various sources to uncover valuable insights and develop strategies that optimize our loyalty program and drive deeper customer engagement and...

  • Customer Insights Analyst

    6 days ago

    London, Greater London, United Kingdom Frasers Group Full time

    Customer Insights AnalystFrasers Group is seeking a skilled Customer Insights Analyst to join our digital analytics function. As a key member of the team, you will play a vital role in connecting the dots across our customer data, providing insights on customer needs and behaviors, and reporting on the health of our customer base to the business.Key...

  • Customer Insights Analyst

    3 weeks ago

    London, Greater London, United Kingdom QVC Full time

    Job Title: Customer Insights AnalystAbout the Role:We are seeking a highly skilled Customer Insights Analyst to join our team at QVC. As a Customer Insights Analyst, you will play a key role in analyzing internal and external trends to help identify opportunities and understand what motivates customers and influences their behavior.Key Responsibilities:-...

  • Customer Insights Analyst

    3 weeks ago

    London, Greater London, United Kingdom Frasers Group Full time

    About the RoleWe are seeking a highly skilled Customer Insights Analyst to join our team at Frasers Group. As a key member of our digital analytics function, you will play a crucial role in connecting the dots across our customer data.Your primary responsibility will be to provide insight on our customer's needs and behaviours, and to report the health of...

  • Customer Insights Analyst

    3 weeks ago

    London, Greater London, United Kingdom Aquent Full time

    Job DescriptionJob Title: Customer Insights AnalystClient Location: London - hybridJob Category: Finance & OperationsJob Title: Customer Insights AnalystAs a Customer Insights Analyst, you will play a pivotal role in developing market intelligence and understanding our customers, competitors, and growth opportunities. You will collaborate closely with...

  • Customer Insights Analyst

    3 weeks ago

    London, Greater London, United Kingdom Aquent Full time £26

    Job Title: Customer Insights AnalystJob Summary:We are seeking a highly skilled Customer Insights Analyst to join our team at Aquent. As a Customer Insights Analyst, you will play a pivotal role in developing market intelligence and understanding our customers, competitors, and growth opportunities.Key Responsibilities:Market Intelligence Development:...

  • Customer Insights Analyst

    4 weeks ago

    London, Greater London, United Kingdom Frasers Group Full time

    Customer Insights AnalystAs a Customer Insights Analyst at Frasers Group, you will play a crucial role in unlocking the potential of our customer data. You will be responsible for providing actionable insights on customer behavior and preferences, and reporting on the health of our customer base to the business. You will work closely with the CRM,...

  • Customer Insight Analyst

    4 weeks ago

    London, Greater London, United Kingdom Abel & Cole Full time

    About the RoleWe are seeking a highly skilled Customer Insight Analyst to join our Marketing team at Abel & Cole. As a key member of our team, you will be responsible for delivering actionable insights on customer lifetime value, driving incrementality, and informing customer performance using leading and lagging KPIs.Key ResponsibilitiesReport on and...

  • Customer Insight Analyst

    4 weeks ago

    London, Greater London, United Kingdom Abel & Cole Full time

    About the RoleWe are seeking a highly skilled Customer Insight Analyst to join our Marketing team at Abel & Cole. As a key member of our team, you will be responsible for delivering actionable insights on customer lifetime value, driving incrementality, and informing customer performance using leading and lagging KPIs.Key ResponsibilitiesReport on and...

  • Customer Insights Analyst

    3 weeks ago

    London, Greater London, United Kingdom Frasers Group Full time

    Customer Insights AnalystAt Frasers Group, we're rethinking retail. Our customer insights team plays a crucial role in connecting the dots across our customer data. As a Customer Insights Analyst, you'll be responsible for providing valuable insights on our customer's needs and behaviours, and reporting the health of our customer base to the business. You'll...

  • Customer Insights Analyst

    4 weeks ago

    London, Greater London, United Kingdom Levi Strauss & Co Full time

    Job SummaryWe're seeking a Customer Insights Analyst to join our team at Levi Strauss & Co. in London, UK. As a key member of our customer analytics team, you will be responsible for managing European customer analytics and insights.Key Responsibilities:Collect and analyze customer data from various sources across all channels, including loyalty program...

  • Senior Customer Insights Analyst

    3 weeks ago

    London, Greater London, United Kingdom Northreach Full time

    Northreach is seeking a Senior Customer Insights Analyst to join their innovative team in London. As a key member of the team, you will be responsible for transforming customer insights into actionable strategies that shape the future of the business.In this role, you will be at the forefront of understanding customer behaviour, using cutting-edge analytics...

  • Customer Insights Analyst

    3 weeks ago

    London, Greater London, United Kingdom Frasers Group Full time

    Job OverviewAt Frasers Group, we're seeking a skilled Customer Insights Analyst to join our digital analytics function. This role will play a crucial part in connecting the dots across our customer data, providing valuable insights into customer needs and behaviors. You'll work closely with the CRM, Membership, Trade & Marketing teams and wider digital...

  • Customer Insights Analyst

    3 weeks ago

    London, Greater London, United Kingdom Frasers Group Full time

    Job Title: Customer Insights AnalystAs a Customer Insights Analyst at Frasers Group, you will play a crucial role in connecting the dots across our customer data. Your primary responsibility will be to provide valuable insights on our customer's needs and behaviours, and report the health of our customer base to the business.You will work closely with the...