Customer Support Administrator
3 weeks ago
We are seeking a highly skilled and motivated Customer Support Administrator to join our team at Intrum. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.
Key Responsibilities:
- Manage a portfolio of customer accounts, providing tailored solutions to reduce overall customer debt and ensuring compliance with Company procedures and regulations.
- Provide personalized and customer-focused service, being transparent and delivering solutions that meet each customer's unique needs.
- Work closely with internal stakeholders to ensure seamless communication and collaboration.
- Meet and exceed customer satisfaction targets, ensuring a high level of customer engagement and loyalty.
What We're Looking For:
- A positive attitude, self-motivated, and enthusiastic individual who is passionate about delivering exceptional customer service.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Strong problem-solving skills, with the ability to analyze complex customer issues and develop effective solutions.
- Able to work in a fast-paced environment, prioritizing tasks and managing multiple customer accounts simultaneously.
What We Offer:
- A competitive starting base salary of £25,066.
- 33 days holiday including bank holidays, with the ability to buy more/sell back.
- Access to a contributory workplace pension scheme.
- An extra day to celebrate your birthday.
- Fantastic hybrid work pattern, where you can work a mixture of home and office.
About Intrum:
Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to a sound economy and plays a critical role in society at large.
At Intrum, we consider everybody to be a leader. We lead ourselves when collaborating to meet the needs of our clients and customers. We are all accountable to our actions as well as trust and care for each other. This makes us all leaders, independent of role or responsibility, and this is reflected in our 3 leadership principles: Deliver Impact, Inspire Trust, and Embrace Growth.
How to Apply:
If you are interested in this position and believe you have the right experience, please send your English CV via the "apply button".
At Intrum, we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.
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